At a Glance
- Tasks: Coordinate operations and ensure timely service delivery for airline customers.
- Company: Join a leading global aviation partner with a focus on people and teamwork.
- Benefits: Competitive pay, inclusive culture, and opportunities for career growth.
- Other info: Diversity is valued; we welcome applicants from all backgrounds.
- Why this job: Be part of a dynamic team that impacts the aviation industry every day.
- Qualifications: Strong organisational skills and ability to thrive in a fast-paced environment.
The predicted salary is between 30000 - 40000 £ per year.
People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time‑critical logistics services at over 340 locations in 65 countries, across 6 continents. But at the heart of our business is our people.
Role Purpose
This role requires the individual to carry out duties documented in our dispatcher job description and to assist the Operations Supervisor in the day‑to‑day running of the Operations department. The individual will be the first point of contact to the station for all customers and airport staff, coordinating and allocating staff and resources to fulfil our service standards for our Customer Airlines. This role ensures the dispatch function is delivered safely, on time and consistently in line with service level standards for both on‑time and station performance, influencing and facilitating a “World Class” product to our Airline Customers.
What you will be doing
- Provide a professional line of communication for internal and external stakeholders for the station, ensuring all relevant information is retained and passed accurately.
- Manage the recording and billing for airline customers in RSMS, ensuring all billable services are entered in a timely manner for each airline.
- Supervise the proper maintenance of flight files, auditing as necessary.
- Manage RSMS so that all information is accurate and documented in a timely manner to assist other third parties.
- Ensure the airline product is delivered consistently to demanding service level standards and on‑time performance targets for our customer airlines.
Safety, Security, WellBeing and Compliance
You will have a responsibility to take reasonable care of the health, safety and wellbeing of yourself and others while at work, following provided information, training and workplace health and safety rules and procedures. The company is committed to providing a safe working environment for all staff. In all areas of our business there is a potential risk to the health, safety and welfare of everyone on our sites through the misuse of alcohol and drugs. The company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
What we are looking for
- Well‑organised with good attention to detail, proactive and able to work as part of a dynamic team.
- Ability to work within a pressured environment, being flexible to adapt to changing demands and circumstances.
- Able to recognise and deal with challenges promptly and efficiently.
- Proof of Right to Work in the UK.
- Criminal Record Check and Airside Security Clearance.
Diversity
Menzies Aviation is a committed equal‑opportunity employer and encourages applications from suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences and approaches of our global workforce are represented and everyone feels valued and can reach their full potential.
Application Instructions
If you meet the above requirements, please apply now.
Airline Dispatch & Operations Lead in Glasgow employer: John Menzies
At Menzies Aviation, we pride ourselves on our people-centric culture that has been thriving since 1833. As an Airline Dispatch & Operations Lead, you will be part of a dynamic team dedicated to delivering world-class service in a fast-paced environment, with ample opportunities for professional growth and development. Our commitment to safety, diversity, and employee wellbeing ensures that every team member feels valued and empowered to excel in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Airline Dispatch & Operations Lead in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the aviation industry, especially those who work at Menzies Aviation. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent news. Show us that you’re not just interested in the job, but also in being part of our passionate team.
✨Tip Number 3
Practice your communication skills! As the first point of contact, you’ll need to convey information clearly. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team.
We think you need these skills to ace Airline Dispatch & Operations Lead in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Airline Dispatch & Operations Lead role. Highlight your organisational skills and ability to work under pressure, as these are key for us.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for aviation and how you can contribute to our team. Be sure to mention any relevant experience that showcases your attention to detail and teamwork.
Showcase Your Communication Skills:Since this role involves liaising with various stakeholders, make sure to demonstrate your communication skills in your application. Use clear and concise language to show us you can handle professional interactions effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at John Menzies
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the airline dispatch and operations role. Familiarise yourself with the key responsibilities mentioned in the job description, such as managing communication with stakeholders and ensuring on-time performance. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Team Spirit
Since this role requires working as part of a dynamic team, be prepared to discuss your previous experiences in teamwork. Share specific examples of how you've collaborated with others to achieve goals, especially in high-pressure situations. This will demonstrate your ability to adapt and thrive in a fast-paced environment.
✨Highlight Attention to Detail
Attention to detail is crucial in this role, so come ready to discuss how you ensure accuracy in your work. You might want to mention any systems or processes you use to keep track of important information, like managing flight files or billing for services. This will show that you take pride in delivering a 'World Class' product.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the company's culture, safety protocols, or how they support employee development. This not only shows your interest but also helps you gauge if the company aligns with your values and career goals.
