At a Glance
- Tasks: Deliver exceptional customer service and assist passengers with check-in and boarding.
- Company: Join a leading player in the global aviation industry since 1833.
- Benefits: Competitive pay, inclusive culture, and opportunities for career growth.
- Other info: Diverse and inclusive workplace committed to employee wellbeing.
- Why this job: Be the face of our brand and enhance the travel experience for customers.
- Qualifications: Strong communication skills and attention to detail required.
The predicted salary is between 28800 - 43200 € per year.
Overview
People. Passion. Pride. This is what has driven our teams since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents.
But at the heart of our business is our people.
Role Purpose
With a firm commitment to exceptional customer service and working to high performance standards, as a Customer Service Agent, you will be joining our team as a customer facing ambassador for our global Aviation partners. You will provide an excellent pre-flight experience, checking in and boarding passengers and processing their luggage and other items for travel.
What you will be doing
- Provide exceptional customer service as per the Menzies and Airline specific standards to ensure customer satisfaction at every step of their journey.
- Check customers into airline systems adhering to policies and procedures. Issuing boarding passes and bag tags with the correct AAA followed
- Board customers onto flights whilst complying with safety and security procedures
- Fully understand the Company Health & Safety and Security policies.
- General lounge functions of welcoming guests and dealing with passengers queries/upgrades
Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information
Safety, Security, Wellbeing and Compliance
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
Please see the attached job description for further details on safety, security, wellbeing & compliance.
What we are looking for
- Good verbal communication skills
- Diligent attention to detail
- Proof of Right To Work in the UK
- Criminal Record Check and Airside Security Clearance
- A full 5 year work/unemployment/education history
Diversity
Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.
As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.
Application Instructions
Is this role ticking all the boxes for you? If so, please click apply now!
Customer Service Agent - FT in Glasgow employer: John Menzies
At Menzies Aviation, we pride ourselves on our people-centric culture that has thrived since 1833. As a Customer Service Agent, you will enjoy a supportive work environment that prioritises employee wellbeing and safety, alongside opportunities for personal and professional growth within the dynamic aviation industry. Join us in delivering exceptional service while being part of a diverse team that values your unique contributions and fosters an inclusive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent - FT in Glasgow
✨Tip Number 1
Get to know the company! Research Menzies Aviation and their values. When you understand what they stand for, you can tailor your approach during interviews and show how you fit right in.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Customer Service Agent. This will help you feel more confident and prepared when it comes to handling real-life situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals, which can be a game-changer in landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Customer Service Agent - FT in Glasgow
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for customer service shine through in your application. We want to see that you genuinely care about providing an exceptional experience for our customers, so share any relevant experiences that highlight your passion.
Be Detail-Oriented:Attention to detail is key in this role. Make sure your application is free from typos and errors. We appreciate a well-structured application that reflects your diligence and professionalism.
Tailor Your Application:Take the time to customise your application to match the job description. Highlight your skills and experiences that align with what we’re looking for, especially in customer service and safety compliance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at John Menzies
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their commitment to exceptional customer service and how they operate within the aviation industry. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Agent, strong verbal communication is key. During the interview, practice clear and concise responses. You might even want to prepare a few examples of how you've successfully handled customer queries or complaints in the past. This will demonstrate your ability to communicate effectively under pressure.
✨Demonstrate Attention to Detail
Attention to detail is crucial in this role, especially when checking in passengers and processing luggage. Be prepared to discuss situations where your diligence made a difference. You could mention how you ensured accuracy in previous roles or how you follow procedures meticulously to avoid errors.
✨Emphasise Safety and Compliance Awareness
Given the importance of health, safety, and security in the aviation sector, be ready to talk about your understanding of these policies. Share any relevant experiences where you prioritised safety in your work. This will show that you take these responsibilities seriously and are a good fit for the company's culture.
