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- Tasks: Join us as a Customer Service Agent, ensuring a smooth pre-flight experience for passengers.
- Company: Menzies Aviation has been a key player in global aviation logistics since 1833.
- Benefits: Enjoy a safe working environment, diverse culture, and opportunities for growth.
- Why this job: Be the face of our brand, making travel easier and more enjoyable for customers.
- Qualifications: Must have Right to Work in the UK and good communication skills.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
Overview
People. Passion. Pride. This is what has driven our teams since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 340 locations in 65 countries, across 6 continents.
But at the heart of our business is our people.
Role Purpose
With a firm commitment to exceptional customer service and working to high performance standards, as a Customer
Service Agent, you will be joining our team as a customer facing ambassador for our global Aviation partners. You
will provide an excellent pre-flight experience, checking in and boarding passengers and processing their luggage
and other items for travel.
What you will be doing
- Provide exceptional customer service as per the Menzies and Airline specific standards to ensure customer
satisfaction at every step of their journey. - Always ensure safety and Security is never compromised.
- Check customers travel documentation together with relevant identification to ensure compliance with
governing bodies. - You will process customers using an automated DCS or manual system ensuring full compliance with
regulatory, company and airline requirements. - General lounge functions of welcoming guests and dealing with passengers queries/upgrades.
Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information
Safety, Security, WellBeing and Compliance:
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
Please see the attached job description for further details on safety, security, wellbeing & compliance.
What we are looking for
- Proof of Right To Work in the UK
- Criminal Record Check and Airside Security Clearance
- A full 5 year work/unemployment/education history
- Good verbal communication skills
- Aptitude for working with a variety of information technology.
Diversity
MenziesAviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.
As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.
Application Instructions
Is this role ticking all the boxes for you? If so, please click apply now!
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Customer Service Agent employer: John Menzies
Contact Detail:
John Menzies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with the aviation industry and customer service standards. Understanding the specific requirements and expectations of Menzies Aviation will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your verbal communication skills. As a Customer Service Agent, you'll need to interact with passengers regularly, so being articulate and friendly can set you apart from other candidates.
✨Tip Number 3
Showcase your ability to handle various information technology systems. Familiarity with automated DCS or similar systems can be a big plus, so consider brushing up on any relevant tech skills before your interview.
✨Tip Number 4
Emphasise your commitment to safety and compliance. Be prepared to discuss how you prioritise safety in your work, as this is a key aspect of the role and will resonate well with the hiring team.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements of the Customer Service Agent position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service roles or experiences that demonstrate your ability to provide exceptional service. Use specific examples to showcase your communication skills and problem-solving abilities.
Showcase Your Skills: Make sure to mention your proficiency with information technology and any relevant systems you have used in past roles. This is particularly important for a role that involves processing customers using automated systems.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at John Menzies
✨Research the Company
Before your interview, take some time to learn about the company’s history, values, and services. Understanding their commitment to exceptional customer service will help you align your answers with their expectations.
✨Demonstrate Communication Skills
As a Customer Service Agent, strong verbal communication is key. Practice clear and concise responses to common interview questions, and be prepared to showcase your ability to handle customer queries effectively.
✨Showcase Your Problem-Solving Abilities
Prepare examples of how you've successfully resolved customer issues in the past. Highlight your aptitude for working with technology and how it has helped you improve customer experiences.
✨Emphasise Safety and Compliance Awareness
Given the importance of safety and compliance in this role, be ready to discuss your understanding of these areas. Mention any relevant experience or training that demonstrates your commitment to maintaining high standards.
