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For Companies At a Glance
- Tasks: Deliver top-notch customer service and ensure safety compliance in a dynamic aviation environment.
- Company: Join Menzies Aviation, a global leader in time-critical logistics since 1833.
- Benefits: Enjoy a diverse workplace with opportunities for growth and development.
- Why this job: Be part of a passionate team that values people and offers a chance to make an impact.
- Qualifications: Good communication skills and attention to detail are essential; tech-savvy is a plus.
- Other info: We embrace diversity and encourage applications from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents. But at the heart of our business is our people.
Role Purpose
Deliver high performance standards around all aspects of Customer Services and customer processing, meeting the requirements of our airlines and maintaining health and safety to the highest standard. Follow good working practices in accordance with company policies and procedures at all times.
What you will be doing
- Provide exceptional customer service as per the Menzies and Airline specific standards to ensure customer satisfaction at every step of their journey.
- Always ensure safety and security is never compromised.
- Check customers' travel documentation together with relevant identification to ensure compliance with governing regulations.
- Check customers into airline systems adhering to policies.
- Issue boarding passes and bag tags with the correct information.
- Process customers using an automated DCS or manual system ensuring full compliance with regulatory, company and airline requirements.
Safety, Security and Compliance:
You will have a responsibility and duty whilst at work to take reasonable care of the health and safety of yourself and of others whilst at work. You must carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.
What we are looking for
- Good verbal communication skills.
- Diligent attention to detail.
- Aptitude for working with a variety of information technology.
- A full 5 year work/unemployment/education history.
- Proof of Right To Work in the UK.
Diversity
Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact the recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.
As part of our recruitment process, we will always consider how candidates fit with our values.
Application Instructions
If this role is ticking all the boxes for you, please click apply now!
Need more detail? Feel free to contact amanda.cameron@menziesaviation.com for further information.
Customer Service Agent employer: John Menzies
Contact Detail:
John Menzies Recruiting Team
amanda.cameron@menziesaviation.com
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with the specific customer service standards of Menzies Aviation and the airlines they partner with. Understanding their expectations will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your verbal communication skills by engaging in role-play scenarios. This will prepare you for real-life situations where you need to provide exceptional customer service and handle inquiries effectively.
✨Tip Number 3
Brush up on your IT skills, especially with automated systems and DCS. Being comfortable with technology will not only boost your confidence but also show your aptitude for the role.
✨Tip Number 4
Research the health and safety protocols relevant to the aviation industry. Being knowledgeable about these practices will demonstrate your commitment to safety and compliance, which is crucial for this position.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements for the Customer Service Agent position. This will help you tailor your application to highlight relevant skills and experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service roles or experiences that demonstrate your ability to provide exceptional service. Mention specific examples where you ensured customer satisfaction or adhered to safety protocols.
Showcase Communication Skills: Since good verbal communication is essential for this role, make sure to illustrate your communication skills in your application. You could mention experiences where you effectively communicated with customers or resolved conflicts.
Proofread Your Application: Before submitting your application, thoroughly proofread your documents to ensure there are no spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at John Menzies
✨Showcase Your Communication Skills
As a Customer Service Agent, strong verbal communication is key. Practice articulating your thoughts clearly and confidently. Consider role-playing common customer scenarios to demonstrate your ability to handle inquiries effectively.
✨Emphasise Attention to Detail
This role requires diligence in processing customer information. Be prepared to discuss examples from your past experiences where your attention to detail made a difference, especially in high-pressure situations.
✨Familiarise Yourself with Technology
Since the job involves working with various IT systems, brush up on any relevant software or tools you might encounter. If possible, mention any previous experience with automated systems or customer service platforms during the interview.
✨Understand Safety and Compliance
Safety and compliance are crucial in this role. Familiarise yourself with basic health and safety protocols relevant to customer service in aviation. Be ready to discuss how you would ensure compliance while providing excellent service.
