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For Companies At a Glance
- Tasks: Deliver top-notch customer service and ensure safety compliance in a dynamic aviation environment.
- Company: Join Menzies Aviation, a global leader in time-critical logistics since 1833.
- Benefits: Enjoy a diverse workplace with opportunities for growth and development.
- Why this job: Be part of a passionate team making a real impact in the aviation industry.
- Qualifications: Good communication skills and attention to detail are essential; tech-savvy is a plus.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents. But at the heart of our business is our people.
Role Purpose
Deliver high performance standards around all aspects of Customer Services and customer processing, meeting the requirements of our airlines and maintaining health and safety to the highest standard. Follow good working practices in accordance with company policies and procedures at all times.
What you will be doing
- Provide exceptional customer service as per the Menzies and Airline specific standards to ensure customer satisfaction at every step of their journey.
- Always ensure safety and security is never compromised.
- Check customers' travel documentation together with relevant identification to ensure compliance with governing regulations.
- Check customers into airline systems adhering to policies.
- Issue boarding passes and bag tags with the correct information.
- Process customers using an automated DCS or manual system ensuring full compliance with regulatory, company and airline requirements.
Safety, Security and Compliance:
You will have a responsibility and duty whilst at work to take reasonable care of the health and safety of yourself and of others whilst at work. You must carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.
What we are looking for
- Good verbal communication skills
- Diligent attention to detail
- Aptitude for working with a variety of information technology
- A full 5 year work/unemployment/education history
- Proof of Right To Work in the UK
Diversity
Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact the recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.
As part of our recruitment process, we will always consider how candidates fit with our values.
Application Instructions
If this role is ticking all the boxes for you, please click apply now!
Need more detail? Feel free to contact amanda.cameron@menziesaviation.com for further information.
Contact Detail:
John Menzies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with the airline industry and customer service standards. Understanding the specific requirements and expectations of airlines can give you an edge in demonstrating your knowledge during interviews.
✨Tip Number 2
Practice your verbal communication skills. Since this role requires good communication, consider role-playing scenarios with friends or family to enhance your ability to handle various customer interactions effectively.
✨Tip Number 3
Showcase your attention to detail by preparing examples from your past experiences where you successfully managed complex information or ensured compliance with regulations. This will help illustrate your diligence during discussions.
✨Tip Number 4
Research Menzies Aviation's values and culture. Being able to align your personal values with those of the company can significantly strengthen your application and show that you're a great fit for their team.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements for the Customer Service Agent position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Skills: Emphasise your verbal communication skills, attention to detail, and experience with information technology in your CV and cover letter. Provide specific examples of how you've demonstrated these skills in previous roles.
Showcase Your Commitment to Safety: Since safety and compliance are crucial in this role, include any relevant experience or training you have related to health and safety standards. This will show that you take these responsibilities seriously.
Craft a Strong Cover Letter: Write a compelling cover letter that not only expresses your enthusiasm for the role but also explains why you would be a great fit for Menzies Aviation. Mention their commitment to diversity and inclusion, and how you can contribute to that environment.
How to prepare for a job interview at John Menzies
✨Showcase Your Communication Skills
As a Customer Service Agent, strong verbal communication is key. Practice articulating your thoughts clearly and confidently, as this will demonstrate your ability to interact effectively with customers.
✨Emphasise Attention to Detail
Highlight your diligence in paying attention to details, especially when it comes to processing customer information and ensuring compliance with regulations. Prepare examples from past experiences where your attention to detail made a difference.
✨Familiarise Yourself with Technology
Since the role involves working with various information technology systems, brush up on any relevant software or systems you might encounter. Being tech-savvy can set you apart from other candidates.
✨Understand Safety and Compliance
Demonstrate your understanding of health and safety protocols during the interview. Be ready to discuss how you would ensure safety and compliance in your role, as this is a critical aspect of the job.
