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For Companies At a Glance
- Tasks: Deliver exceptional customer service and ensure smooth travel experiences for passengers.
- Company: Join a leading player in the global aviation industry with a people-first approach.
- Benefits: Flexible working hours, competitive pay, and a supportive team environment.
- Why this job: Be part of a dynamic team that values safety, diversity, and personal growth.
- Qualifications: Strong attention to detail, teamwork skills, and ability to thrive under pressure.
- Other info: Inclusive workplace committed to equal opportunities for all applicants.
The predicted salary is between 30000 - 42000 £ per year.
People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents. But at the heart of our business is our people.
Role Purpose
This role delivers high performance standards around all aspects of Customer Services and customer processing, meeting the requirements of our Airlines and maintaining health and safety and overall good working practices in accordance with company policies and procedures at all times.
What you will be doing
- Provide exceptional Customer Service as per the Menzies and Airline specific standards to ensure customer satisfaction at every step of their journey.
- Check customers' travel documentation together with relevant identification to ensure compliance with governing bodies.
- Process Customers and baggage using automated or manual systems, following airline specific policies including airline requirements surrounding excess baggage and individual customer programmes.
- Board customers onto flights whilst complying with safety and security procedures.
- Marshall customers onto and off aircraft in a safe, secure and efficient manner.
Safety, Security, Wellbeing and Compliance
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
What we are looking for
- Well organised with meticulous attention to detail and accuracy, able to work on their own initiative to specific deadlines, have the ability to recognise and deal with challenges promptly and efficiently.
- Ability to work within a pressured environment.
- Must be flexible to adapt to changing demands/circumstances.
- Team player with strong interpersonal skills.
Diversity
Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact the recruiter below, if there are any reasonable adjustments to our process that you would like us to consider. As part of our recruitment process, we will always consider how candidates fit with our values.
Application Instructions
Is this role ticking all the boxes for you? If so, please click apply now!
Customer Operations Agent employer: John Menzies
Contact Detail:
John Menzies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Agent
✨Tip Number 1
Get to know the company! Research Menzies Aviation and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional service, think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and even give you tips on how to stand out in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about wanting to join the Menzies team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Operations Agent
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about providing exceptional customer service and being part of our team.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the job description. We love seeing candidates who can connect their background to what we do at Menzies Aviation!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for the Customer Operations Agent role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at John Menzies
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their commitment to customer service and safety, as these are crucial for a Customer Operations Agent role. This knowledge will help you align your answers with what they’re looking for.
✨Showcase Your Attention to Detail
Since this role requires meticulous attention to detail, prepare examples from your past experiences where you demonstrated this skill. Whether it’s handling travel documentation or ensuring compliance with safety procedures, be ready to discuss how you’ve excelled in similar situations.
✨Demonstrate Flexibility and Team Spirit
The ability to adapt to changing demands is key in this role. Think of instances where you successfully navigated unexpected challenges or worked collaboratively in a team. Highlighting these experiences will show that you can thrive in a pressured environment.
✨Prepare Questions That Matter
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful queries about the company culture, training opportunities, or how they ensure safety and compliance. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
