Student Experience Lead in London

About the John Locke Institute

The John Locke Institute is an independent educational organisation dedicated to inspiring and equipping exceptional students for academic and intellectual success. Through our prestigious summer schools, essay competitions, and residential courses in Oxford, Princeton, Georgetown, Singapore, Nanjing, Dubai, and Hong Kong, we cultivate a rigorous learning environment that fosters critical thinking, intellectual humility, and open-minded discourse.

Our programmes bring together talented students and distinguished faculty, offering a unique platform for academic challenge and personal growth. By engaging with complex ideas and refining their reasoning skills, students develop the confidence to excel in their academic and professional journeys.

Position Summary

The Student Experience Lead plays a central role in supporting the Institute's admissions operations while ensuring a safe, inclusive, and supportive environment for students across programmes. This role is responsible for coordinating the end-to-end admissions process, managing applicant communications, and maintaining strong relationships with alumni, schools, and educational partners. In addition, the postholder oversees student wellbeing and safeguarding during programme delivery, acting as a key point of contact for students, parents, staff, and external stakeholders. The role combines operational excellence, stakeholder engagement, and a high level of responsibility for student welfare, compliance, and risk management, and is integral to delivering a high-quality student experience.

Key Responsibilities

• Admissions Responsibilities

• Support the end-to-end admissions process, from outreach and application management through to enrolment, ensuring accuracy, efficiency, and a consistently high standard of service.
• Coordinate and schedule admissions interviews, liaising with faculty members and admissions colleagues to ensure a structured, timely, and effective process.
• Develop and maintain professional relationships with alumni, partner schools, and educational stakeholders to strengthen the Institute's network and outreach efforts.
• Prepare and manage meeting documentation, including agendas, summaries, and action points, and provide broader administrative and project coordination support as required.
• Serve as a key point of contact for prospective students, parents, schools, and educators, responding to enquiries via email, telephone, and digital platforms in a clear, timely, and professional manner.
• Maintain accurate and confidential applicant records, manage CRM systems, monitor admissions pipelines, and contribute to continuous process improvement initiatives.

• Hold responsibility for student wellbeing during summer schools and other programmes, ensuring a safe, inclusive, and supportive learning environment.
• Develop, implement, and regularly review student wellbeing and safeguarding policies and procedures in accordance with applicable international standards, local regulations, and institutional guidelines.
• Act as the Designated Safeguarding Lead (or equivalent role, as defined by local regulations) during programme delivery, managing safeguarding concerns confidentially, proportionately, and in line with established reporting and escalation protocols.
• Ensure that programme and on-site staff receive appropriate safeguarding and wellbeing training and fully adhere to institutional policies and regulatory requirements.
• Assess and verify venue-specific requirements relating to health, safety, and student welfare, ensuring compliance with local laws, host institution policies, and risk management standards.
• Provide or coordinate first aid provision and ensure emergency response procedures are clearly communicated, documented, and implemented when required.
• Act as a designated point of contact for students, parents, and staff on wellbeing-related matters, ensuring concerns are addressed promptly, professionally, and with appropriate sensitivity.
• Document, manage, and escalate wellbeing or safeguarding incidents in accordance with institutional protocols, liaising with senior leadership and external authorities where required to ensure student safety and welfare.

Qualifications & Experience

• Valid first aid and/or basic or advanced medical training
• Strong knowledge of safeguarding and student wellbeing practices
• Demonstrated experience working with young people in an educational, residential, or pastoral care setting
• Experience serving as a point of contact for students and parents, managing enquiries and concerns with professionalism, discretion, and empathy
• Experience in admissions, student services, programme coordination, or educational administration
• Familiarity with CRM systems, databases, and digital communication tools, with a high level of accuracy and confidentiality in data management

Skills & Attributes for Success

• Strong organisational and time-management skills, with the ability to manage multiple priorities accurately and calmly
• Excellent written and verbal communication skills, with a professional and empathetic approach
• High level of discretion, integrity, and professionalism when handling sensitive matters
• Strong interpersonal skills and the ability to build effective relationships with students, parents, alumni, staff, and external partners
• Attention to detail combined with the ability to think proactively and improve processes
• Sound judgement and confidence in managing safeguarding or wellbeing concerns appropriately
• Ability to work independently while collaborating effectively as part of a team
• Calm, resilient, and solution-focused under pressure

What We Offer

• Fully Remote Role: Work from anywhere in the world (except the British Virgin Islands).
• Global Opportunities: Potential travel to our international summer programmes in prestigious locations.
• Inspiring Work: Engage with bright students and leading academics from top universities worldwide.
• Mission-Driven Work: Be part of an organization dedicated to inspiring the next generation of thinkers.
• Supportive Team: Work alongside a highly competent and motivated team dedicated to your success.
• Creative Freedom: Your ideas and initiatives are valued—we encourage innovation.