At a Glance
- Tasks: Support daily operations and improve customer delivery services at our hub.
- Company: Join the UK's largest employee-owned business, John Lewis & Partners.
- Benefits: Earn up to £32,000 with evening and night premiums, plus flexible working options.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be a key player in enhancing customer experiences and operational success.
- Qualifications: Strong PC skills, previous admin experience, and good communication abilities.
The predicted salary is between 29100 - 43700 £ per year.
Our Customer Delivery Operations are a vital part of our business. Here at the Partnership, our Transport Administrator will take ownership of the department's operational success by assisting site management with daily tasks and project work, supporting continuous improvement initiatives and using your customer experience to be an ambassador of John Lewis and Partners.
In addition to your contractual pay, any time worked between 18:00 - 22:00 will attract an Evening Premium at a rate of £3.25 per hour, and any time worked between 22:00 - 06:00 will attract a Night Premium at a rate of £4.25 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.
Expected Salary - Up to £32,000 (depending on experience)
Contract type - This position is a Secondment until 31.01.2027
Working pattern/flexible working - Our team operates from the office 5 days a week.
Location - This role is based at our Stanley Green- Wilmslow- Customer Delivery Hub
Hours of work - 37.5 hours a week - Predominantly a pattern of 1330-2130 across the weekdays and Saturday 1000-1800
Key Responsibilities:- Undertake administrative tasks relating to Transport and vehicle legal compliance amongst other administration duties.
- Ensure the operation remains legally compliant with adherence to Domestic and EU Driver’s Hour regulations.
- Maintain effective relationships with external service providers & internal vehicle maintenance units.
- Monitor customer delivery routes to ensure high levels of customer service are met.
- Effectively communicating with all Partners and raising operational issues to the Transport/Site Management Teams in a timely manner, providing handovers at the end of your shift.
- Excellent PC Skills including Google Docs, Google Sheets, Google Slides, Word, Excel and PowerPoint
- Maths and very good communication skills, both verbal and written
- Good working knowledge of IT Systems
- Previous Administration experience
- Very good organisation and planning skills with a good working knowledge of Transport Legislation
- Knowledge of Telematics systems & Route planner
- Experience with Transport Compliance systems for defective vehicles and driver regulations.
Closing Date: June 14, 2026
Pay: £29,100.00 - £43,700.00 Annual
Contract Type: Temporary
Hours of Work: 37.5 hours per week including early starts, evenings and 3 in 4 Saturdays. Latest finish time 21:30.
Job Level: Partnership Level 9
Where You'll Be Working: Stanley Green Customer Delivery Hub (John Lewis & Partners), Epsom Avenue, Wilmslow, Cheshire, SK9 3RN
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us. We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. As Partners, we make all the difference. And, we all own it.
Important points to note: It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Transport Administrator Customer Delivery Hub employer: John Lewis
At John Lewis and Partners, we pride ourselves on being the largest employee-owned business in the UK, fostering a culture of collaboration and respect. Our Transport Administrator role at the Stanley Green Customer Delivery Hub offers competitive pay, including evening and night premiums, alongside opportunities for personal and professional growth within a supportive environment that values diversity and work-life balance. Join us to be part of a team that is dedicated to making a positive impact while enjoying the benefits of being a Partner in our thriving organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Transport Administrator Customer Delivery Hub
✨Tip Number 1
Get to know the company! Research John Lewis and Partners, their values, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to transport administration and customer service. Think about examples from your past experiences that showcase your skills and how they align with the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Transport Administrator Customer Delivery Hub
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your excellent PC skills and any previous admin experience in your application. We want to see how you can bring your unique talents to the Transport Administrator role!
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the key responsibilities and essential skills mentioned in the job description. It shows us you’re genuinely interested.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points if necessary to make it easy for us to see your qualifications and experiences at a glance. We appreciate straightforward communication!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy and ensures your application goes directly to us. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at John Lewis
✨Know Your Stuff
Make sure you brush up on transport legislation and compliance regulations. Familiarise yourself with the key responsibilities of the role, especially around customer delivery routes and administrative tasks. This will show that you're serious about the position and understand what it entails.
✨Show Off Your Tech Skills
Since excellent PC skills are essential, be prepared to discuss your experience with Google Docs, Sheets, and other software mentioned in the job description. Maybe even bring examples of how you've used these tools effectively in previous roles to demonstrate your capabilities.
✨Communicate Clearly
As communication is key in this role, practice articulating your thoughts clearly and concisely. Think about how you would handle operational issues and communicate them to management. Being able to convey information effectively will set you apart from other candidates.
✨Embrace the Partnership Culture
Understand the values of John Lewis and Partners, especially their focus on kindness, respect, and ownership. Be ready to share how you embody these values in your work and how you can contribute to creating a positive environment within the team.
