Team Manager Customer Delivery Hub

As Section Manager in one of our Customer Delivery Hubs, you'll manage a team of Partners responsible for direct to customer deliveries and ensure the smooth running of the supply chain operation as well as maintaining the very best customer service standards expected of the John Lewis brand. You'll ensure all operations adhere to legal compliance rules and regulations and deliver all operational KPIs / SLAs in line with Partner, customer, and profit business-wide metrics.

In addition to your contractual pay, any time worked between 18:00 - 22:00 will attract an Evening Premium at a rate of £3.75 per hour, and any time worked between 22:00 - 06:00 will attract a Night Premium at a rate of £4.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

Expected Salary - Up to £40,000 depending on experience

Contract type - This contract is a secondment contract until the end of March 2027

Location - Killingworth- Newcastle - Customer Delivery Hub

Hours - Various full time hours - Day shift 1000-1800 (1 week, Mon - Fri) - and back shift 1400-2200 (3 weeks, Tues - Sat). You'll need to be open to flexible working hours, as this role has the head of branch, out-of-hours, and key holder responsibilities. During these times, you will be held accountable for the site's business continuity procedure.

Key responsibilities

• Planning operational resources (daily and weekly) with the Partners and agency.
• Developing and maintaining relationships with the operational teams to ensure communication across the site remains effective.
• Monitoring and analysing department KPIs to look for trends and opportunities to facilitate continuous improvement within the team.
• Managing driver requirements, such as dart tags, fuel cards, and vehicle keys.
• Ensuring daily communication with the transport planning team.
• Managing the day-to-day running of the transport office (for example, schedules and conference calls).

It’s crucial that you act responsibly in line with Corporate Social Responsibility commitments and waste management for your department and site.

Essential skills/experience you'll need

• Knowledge of transport operations.
• Current driving licence.
• People management experience.

Desirable skills/experience you may have

• Knowledge of Legal Compliance.
• Experience of managing disciplinaries and grievances.
• C1 UK Driving Licence.
• Hiring Manager / Recruitment experience.
• Incident management experience.
• Transport Manager CPC.

Closing Date: May 13, 2026

Pay: £34,500.00 - £53,700.00 Annual

Contract Type: Temporary

Hours of Work: Various full-time hours required

Job Level: Partnership Level 8

Where You'll Be Working: Killingworth Customer Delivery Hub (John Lewis & Partners), Camperdown Ind Estate, Killingworth, Tyne and Wear, NE12 5SR

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us. We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose. As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. As Partners, we make all the difference. And, we all own it.

Important points to note: It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles. We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.