At a Glance
- Tasks: Train and coach Partners to deliver exceptional customer service at John Lewis.
- Company: Join the UK's largest employee-owned business, known for its commitment to quality and service.
- Benefits: Competitive salary, night premium pay, and flexible working options.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping others develop their skills and enhance customer experiences.
- Qualifications: Experience in retail, strong coaching skills, and great customer service abilities.
The predicted salary is between 28400 - 34400 € per year.
As a Service & Selling Coach in one of our John Lewis shops, you'll be helping to deliver a real difference to our customers through service they wouldn't find anywhere else. You'll be using your expert knowledge to train and coach Partners so that they have all of the tools they need to provide the very best service John Lewis is known for. Ensuring customers return time and time again, earning their trust and loyalty for a lifetime.
In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £4.25 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.
Key Responsibilities
- Conducting engaging training/coaching sessions for Partners both as groups or individually to improve their service and selling skills.
- Providing Partners with constructive feedback to help their personal development.
- Being creative in the way you deliver training to cater for different learning styles.
- Planning and delivering inductions for new Partners.
- Delivering and supporting technical training which will be needed while working on the shopfloor (for example; headsets, devices, apps, new learning platforms, etc.).
- Staying up to date with your own learning and developing so you can champion the very best service associated with the John Lewis brand.
Essential skills/experience you'll need
- Confident in delivering coaching and training in different styles including as a group or individually and giving peer-to-peer feedback.
- Good computer skills enabling you to facilitate and produce training on different systems.
- Great customer service skills.
- Experience of working in a customer-facing selling/retail environment.
- Ability to plan and prioritise own time and workload.
Desirable skills/experience you may have
- Previous experience working as part of a team.
- Understanding and experience of learning platforms such as Workday, One Place Learning, and PDW.
- Stakeholder management to build relationships with colleagues and subject matter experts.
Important points to note:
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Service & Selling Coach in Southampton employer: John Lewis
At John Lewis, we pride ourselves on being the largest employee-owned business in the UK, fostering a culture of partnership and collaboration. As a Service & Selling Coach in Southampton, you'll not only enjoy competitive pay and night premium benefits but also have access to extensive training and development opportunities that empower you to grow both personally and professionally. Join us in creating a supportive environment where every Partner is valued, and together, we can make a meaningful impact on our customers' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Service & Selling Coach in Southampton
✨Tip Number 1
Get to know the company culture! Before your interview, dive into John Lewis's values and mission. This will help you connect with the interviewers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your coaching skills! Since the role involves training others, think of examples from your past experiences where you've successfully coached or trained someone. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your creativity! The job description mentions delivering training in different styles, so come prepared with ideas on how you would make training sessions engaging and effective for various learning styles.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our site. It’s the best way to ensure your application gets the attention it deserves!
We think you need these skills to ace Service & Selling Coach in Southampton
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to help customers in previous roles. We want to see that you truly care about delivering exceptional service!
Tailor Your Experience:Make sure to highlight your relevant experience in coaching or training others. Use the job description as a guide and align your skills with what we're looking for. This helps us see how you'd fit right into our team at John Lewis.
Be Creative and Engaging:Since the role involves training and coaching, show us your creative side! Mention any innovative methods you've used in the past to engage learners. We love seeing candidates who can think outside the box and adapt their style to different learning needs.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at John Lewis
✨Know Your Stuff
Make sure you’re well-versed in the John Lewis brand and its values. Understand what sets their customer service apart and be ready to discuss how you can contribute to that. Research their training methods and think about how your experience aligns with their approach.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully trained or coached others in the past. Be ready to demonstrate your ability to adapt your coaching style to different learning preferences, as this is crucial for the role. Think about specific scenarios where you provided constructive feedback and how it helped someone improve.
✨Engage with the Interviewers
During the interview, don’t just answer questions—engage in a conversation. Ask insightful questions about their training programmes and how they support Partners' development. This shows your genuine interest in the role and helps you understand their expectations better.
✨Be Yourself
John Lewis values authenticity and kindness, so let your personality shine through. Share your passion for customer service and how you believe in creating a positive environment for both customers and colleagues. Remember, they want to see how you’ll fit into their team culture.
