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- Tasks: Support customers with queries and complaints, ensuring a top-notch experience.
- Company: Join the UK's largest employee-owned business, John Lewis & Partners.
- Benefits: Earn £13.00 per hour, with night premium pay and flexible working options.
- Other info: Dynamic role with varied hours, perfect for students seeking part-time work.
- Why this job: Be part of a team that values kindness, respect, and personal growth.
- Qualifications: Excellent customer service and communication skills; training provided.
The predicted salary is between 27360 - 36480 £ per year.
As a Customer Support Partner, you'll feel inspired and empowered to seek out every opportunity to achieve the right outcomes for our customers. Ensuring our difference is felt through the Partner-led service our competitors just can't compete with. Your tasks will be varied, ranging from supporting with JL Money services and/or Partnership Credit Card applications, serving in our Bureau de Change to dealing with lost property and a wide range of other customer queries and sometimes, complaints.
In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.
Due to its nature and financial legislation, you need to be 18-years or older to work in this role.
Key Responsibilities- Approach work with a friendly, welcoming and self-motivated attitude to provide the best possible customer experience.
- Resolve customer queries and complaints as a first point resolution in a respectful and compassionate manner.
- Be an ambassador for the John Lewis brand and its reputation as a trusted company.
- Support the wider shop when required and coach Partners on our services and how to handle customer queries/complaints.
- Promote our services at in-store events.
- Excellent customer service skills.
- Great computer skills with the ability to work with multiple software.
- Strong admin/organisational skills, whilst paying close attention to detail and compliance.
- Excellent communication skills with a logical approach.
- Previous experience of working in a customer facing role is welcomed. However, we'll provide all the training you need so that you can perform at your best, every day.
Closing Date: May 14, 2026
Pay: £13.00 (£13.25 After 90 days)
Contract Type: Temporary
Hours of Work: Varied hours of part time work (16 hours) across seven days to include early starts, and weekends between the hours of 06:00am - 10:00am.
Job Level: Partnership Level 10
Where You'll Be Working: Southampton (John Lewis & Partners), West Quay Shopping Centre, Southampton, Hampshire, SO15 1QA
Important points to note: It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Customer Support Partner in Southampton employer: John Lewis
Contact Detail:
John Lewis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Partner in Southampton
✨Tip Number 1
Get to know the company! Research John Lewis and its values. When you understand what makes them tick, you can tailor your approach during interviews and show how you fit into their culture.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve resolved issues or helped someone out. Be ready to share these stories in your interview to demonstrate your experience and problem-solving abilities.
✨Tip Number 3
Be proactive! If you see an opportunity to apply for the Customer Support Partner role, don’t hesitate. Apply through our website and make sure to highlight your communication skills and any relevant experience.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind.
We think you need these skills to ace Customer Support Partner in Southampton
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond to help customers in the past, so share specific examples that showcase your skills!
Be Yourself: We value authenticity at StudySmarter, so don’t be afraid to let your personality shine through in your application. Share what makes you unique and how you can contribute to our friendly and welcoming environment.
Tailor Your Application: Make sure to tailor your application to the role of Customer Support Partner. Use keywords from the job description and relate your experiences to the responsibilities listed. This shows us that you’ve done your homework and are genuinely interested!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s quick and easy, and it ensures your application gets to the right place without any hiccups. Don’t wait too long – we can’t wait to hear from you!
How to prepare for a job interview at John Lewis
✨Know the Brand
Before your interview, take some time to research John Lewis and its values. Understand what makes them unique in the retail space and how they prioritise customer service. This will help you align your answers with their brand ethos during the interview.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've successfully resolved customer queries or complaints. Highlight your ability to remain calm and compassionate under pressure, as this is crucial for a Customer Support Partner role.
✨Practice Active Listening
During the interview, demonstrate your excellent communication skills by actively listening to the interviewer. Nod, ask clarifying questions, and summarise their points to show that you’re engaged and understand the importance of effective communication in customer service.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle various customer situations, such as dealing with lost property or promoting services at in-store events, and be ready to discuss your thought process.