At a Glance
- Tasks: Deliver outstanding customer service and maintain exceptional shop standards.
- Company: Join the UK's largest employee-owned business, John Lewis & Partners.
- Benefits: Earn £13.00 per hour, with a Night Premium of £3.75 for late shifts.
- Other info: Flexible working hours and opportunities for career development.
- Why this job: Be part of a team that values kindness, respect, and personal growth.
- Qualifications: Basic IT skills and strong communication abilities are essential.
The predicted salary is between 26000 - 28000 € per year.
As a Customer Assistant in one of our John Lewis shops, you'll make sure our difference is felt through the delivery of outstanding customer service and highlighting our first class in store experiences. Alongside the great service you provide to our customers, you'll deliver exceptional shop standards through displays, stock availability and general cleanliness. Knowing your customers will enable you to provide the best service we're known for and build their loyalty with our brand for a lifetime.
In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.
Key Responsibilities
- Delivering engaging and inspirational customer service at every stage of the customer journey.
- Using your product knowledge and sales training to drive sales and increase profits for the Partnership.
- Putting the customer at the heart of everything you do, proactively acknowledging and taking the time to understand what they are looking for / resolve any queries they may have.
- Working flexibly across the shop to support the wider team as required, including till support, stock replenishment, price ticketing and general shop-keeping tasks.
- Identifying areas of improvement and implementing solutions.
- Helping to protect our profits by supporting with accurate stock counts.
Essential skills/experience you'll need
- Basic IT literacy.
- Strong communication skills.
Desirable skills/experience you may have
- Experience of working in a customer facing role is welcomed but not essential. We'll train you in all you need to know so that you can perform at your best, everyday.
- Merchandising and product displays experience.
Closing Date: May 20, 2026
Pay: £13.00 (£13.25 After 90 days)
Contract Type: Permanent
Hours of Work: Part time work (20 hours) across seven days to include early starts, late finishes, evenings and weekends between the hours of 06:00 - 20:00.
Job Level: Partnership Level 10
Where You'll Be Working: Solihull (John Lewis & Partners), Touchwood, Solihull, West Midlands, B91 3RA
Important points to note: It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Customer Assistant in Solihull employer: John Lewis
At John Lewis & Partners, we pride ourselves on being the largest employee-owned business in the UK, fostering a culture where every Partner is valued and empowered to contribute to our shared success. Located in Solihull, our vibrant work environment encourages personal growth and development, with flexible working options and a commitment to outstanding customer service that sets us apart from competitors. Join us to be part of a team that embraces diversity, prioritises well-being, and strives to create a happier world for all.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant in Solihull
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on John Lewis and its values. This will help you connect with the brand and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you've gone above and beyond for a customer. Being able to share these stories will demonstrate your commitment to outstanding service.
✨Tip Number 3
Be ready to showcase your flexibility! The role requires working across various tasks, so be prepared to discuss how you can adapt to different situations and support your team wherever needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining us at John Lewis. Don’t wait too long, as roles can close quickly!
We think you need these skills to ace Customer Assistant in Solihull
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any experience you have in customer service. We want to see how you can deliver that outstanding service we pride ourselves on at John Lewis.
Be Yourself:We value authenticity, so don’t be afraid to let your personality shine through in your application. Share your unique experiences and how they’ve shaped your approach to customer interactions.
Tailor Your Application:Make sure to tailor your application to the role of Customer Assistant. Use keywords from the job description to show that you understand what we’re looking for and how you fit into that picture.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at John Lewis
✨Know Your Customer Service Basics
Before the interview, brush up on the key principles of outstanding customer service. Think about how you can engage with customers and create memorable experiences. Be ready to share examples of how you've put customers first in previous roles or situations.
✨Show Off Your Product Knowledge
Familiarise yourself with the products and services offered by John Lewis. This will not only help you answer questions confidently but also demonstrate your enthusiasm for the role. If you have any experience with merchandising or product displays, be sure to highlight that too!
✨Prepare for Teamwork Questions
Since the role involves working flexibly across the shop, think about times when you've successfully collaborated with others. Prepare specific examples that showcase your ability to support a team and adapt to different tasks, whether it's till support or stock replenishment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to inquire about the training process for new Partners or how the team works together to maintain high shop standards.
