At a Glance
- Tasks: Create and manage engaging social media content across multiple platforms.
- Company: Join John Lewis, a leading UK retailer with a vibrant social media team.
- Benefits: Competitive salary, hybrid working, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on collaboration and community.
- Why this job: Be the voice of a beloved brand and connect with customers in exciting ways.
- Qualifications: Experience with social media management and a flair for creative content.
The predicted salary is between 29300 - 43400 £ per year.
John Lewis is currently recruiting for a Community Executive to join their growing Social Media Team. This is a fantastic opportunity for someone who is passionate about social media to play an integral role at a leading UK Retailer. As a Social Community Executive, you’ll be the external voice of John Lewis managing all social channels including Facebook, Instagram, Twitter, Pinterest, YouTube and TikTok, building and cultivating best-in-class communities with our customers and engaging with influencers. You are a confident copywriter and creator who will adopt our tone of voice, act as our brand guardian and consistently look for ways to enhance the customer experience.
You will feel confident analysing data and customer sentiment to report back to the business on content and campaign success. You’ll demonstrate the ability to spot trends and jump onto proactive opportunities so that John Lewis is present in relevant conversations at the right time. You’ll be charged with owning the editorial calendar, looking at planned and reactive social opportunities and know how to create compelling social-first content that drives high engagement and social buzz.
In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £4.25 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.
Expected salary - Salary up to £35,000 depending on experience.
Contract type - This position is a Secondment for 12 months.
Working pattern/flexible working - The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The team are required to be in the office 3 days per week, with core days being Wednesday and Thursday. There may occasionally be the need to attend for other ad hoc meetings.
Location - This role is based at our Head Office campus in London Pimlico. The team are expected in the office 3 days a week, with Wednesday and Thursday being core days. Other ad hoc meetings may be required on occasions. Please note, any cost incurred as a result of travel to the office is the responsibility of the successful candidate. There is no travel allowance for this role.
Key responsibilities:
- Create, curate and plan engaging social media content
- Manage all social platforms, driving follower growth, engagement and referrals
- Analyse and report on social media, email and content success
- Use data and social feedback to inform internal teams on consumer opinion, content and campaign successes, and learnings
- Work closely with the social team to lead, plan and implement digital and social media campaigns
Essential skills/experience you’ll need:
- Experience managing multiple social channels - Facebook, Instagram, Twitter, Pinterest, Snapchat, TikTok and YouTube, ensuring channel hygiene is maintained at all times.
- Creative thinking - delivering inspiring and relevant content that is channel centric, utilising formats and different aesthetic styles to tell engaging stories.
- Brand tone adoption - understanding the brand tone of voice and values to implement through content and copy.
- Get under the skin of our target customer to ensure that all communication serves their different need-states.
- Insight and analytics - experience in reporting, social media analytics and listening. Reviewing numbers and turning insights into actionable plans.
- Agility and strong attention to detail - flexible working across multiple projects and developing reactive content whilst ensuring that all content distributed fits the brand tone and is of the best quality.
Desirable skills/experience you may have:
- Online retail experience
- Customer experience management
- Influencer management experience
- Marketing / Business related degree or equivalent experience
- Paid social media experience
- Demonstrable understanding of how social marketing channels work and can influence customer engagement
- Budget management
Closing Date: September 1, 2026
Pay: £29,300.00 - £43,400.00 Annual
Contract Type: Temporary
Hours of Work: 35 hours per week
Job Level: Partnership Level 9
Where You'll Be Working: London Central Office, 1 Drummond Gate, London, SW1V 2QQ
We’re the largest employee-owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us. We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. As Partners, we make all the difference. And, we all own it.
Important points to note: It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Social Community Executive employer: John Lewis
John Lewis is an exceptional employer, offering a vibrant work culture where every employee is considered a Partner, sharing in the success and responsibilities of the business. With a focus on innovation and personal growth, employees benefit from flexible working arrangements and a supportive environment that encourages creativity and collaboration. Located in the heart of London, the role of Social Community Executive provides a unique opportunity to engage with a diverse community while contributing to a brand that values kindness, respect, and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Social Community Executive
✨Dive into Local Events
Get involved with local marketing and communications events! These are great places to meet people from the industry, learn about temporary roles, and even uncover hidden job leads. Check out local networking events or marketing conferences that might be happening in your area.
✨Show Off Your Work
Create a standout digital portfolio showcasing your previous campaigns, writing samples, or projects. Share this on social media and professional groups relevant to marketing-communications. This public visibility can often attract interest from potential employers, especially for those temporary gigs!
✨Utilise Online Job Boards
Focus on job boards specific to marketing and communications. Sites like MarketingJobs.com or even LinkedIn can have temp roles that aren’t always advertised on the usual job sites. Keep your eyes peeled and apply through our website—temp roles can come up unexpectedly, and you want to be first in line!
✨Tap into Your Uni's Resources
If you're still at university, don't forget to lean on your career services for temporary marketing roles. They often have connections to firms looking for interns or temporary staff who can jump in at short notice. Plus, networking with your professors can lead to some valuable opportunities—always worth a chat!
We think you need these skills to ace Social Community Executive
Some tips for your application 🫡
Highlight Your Experience with Campaigns:In marketing-communications, it’s all about showcasing your ability to create impactful campaigns. Make sure to include any relevant projects you’ve worked on in your CV, detailing your role, the strategies used, and the results achieved. We're looking for candidates who can demonstrate their creativity and analytical skills!
Tailor Your Writing Samples:For a temporary role, we want to see your versatility and adaptability in communication. Include a couple of writing samples that align with our brand voice or reflect your ability to engage various audiences. This gives us a taste of what you can bring to the team at John Lewis from day one!
Show Off Your Digital Savvy:Digital marketing is a big part of marketing-communications, so make sure your application reflects your understanding of social media, SEO, and content marketing. Feel free to throw in any certificates you've earned in these areas—it shows your initiative and dedication to learning the latest trends!
Express Your Enthusiasm for the Short-Term Role:In your cover letter, focus on why you’re interested in this temporary position at John Lewis specifically. Share what you hope to learn during your time with us and how you can contribute to our ongoing projects. We're all about passion and potential, so let that shine through!
How to prepare for a job interview at John Lewis
✨Showcase Your Creative Portfolio
As a candidate for a temporary marketing-communications role at John Lewis, your portfolio will speak volumes. Bring along samples of your best work—think campaigns you've managed, social media content, and any visuals. Be ready to talk through your creative process and the impact your work had on previous projects.
✨Understand the Latest Trends
We know the marketing-communications field moves at lightning speed. Make sure you brush up on the latest trends—such as digital storytelling or the effectiveness of influencer partnerships. Being able to discuss these trends during your interview will show John Lewis you're not just up-to-date but also eager to innovate.
✨Highlight Your Adaptability
Since this is a temporary position, emphasise your ability to adapt quickly and work on short timelines. Share examples from your past where you had to pivot a strategy or campaign swiftly to meet changing demands. This will reassure John Lewis that you’re ready to hit the ground running.
✨Ready Your Communication Strategy
Be prepared for questions that assess your communication skills. You might get asked to pitch a marketing idea on the spot or create a quick content plan. This is your chance to shine and show how your unique perspective can solve problems for John Lewis, so think on your feet and don't hesitate to showcase your creativity!
