John Lewis Partnership is seeking a Senior Loyalty Operations Manager to lead end-to-end operational delivery of the loyalty programme and drive future efficiency. The role requires coordinating stores, contact centres, and back-end processes to enable ongoing transformation and strong customer experiences.
You will manage the operational delivery of benefits, ensure compliance, and partner with multiple teams across Retail, Finance, and Legal to implement new capabilities.
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Senior Loyalty Operations Manager – Hybrid Role employer: John Lewis
John Lewis is an exceptional employer, offering a vibrant work culture where every employee is considered a Partner, sharing in the success and responsibilities of the business. With a focus on innovation and personal growth, employees benefit from flexible working arrangements and a supportive environment that encourages creativity and collaboration. Located in the heart of London, the role of Social Community Executive provides a unique opportunity to engage with a diverse community while contributing to a brand that values kindness, respect, and inclusivity.
