At a Glance
- Tasks: Provide top-notch technical support for electrical products and resolve customer queries.
- Company: Join the UK's largest employee-owned business, John Lewis & Partners.
- Benefits: Competitive salary, night premium pay, and flexible working options.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be the hero for customers, solving their tech issues and making a real difference.
- Qualifications: Strong communication skills and technical support experience required.
As a Technical Support Partner, you’ll be the first point of contact in delivering technical expertise to our customers on electrical products sold in John Lewis and help resolve their technical related queries with the distinctive service we're known for. You'll use your expertise in order to diagnose and troubleshoot product related issues and then, if required, liaise with repairers and suppliers ensuring product issues are resolved quickly for our customers.
In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £4.25 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.
Key Responsibilities
- Offering exceptional customer service to our customers by showing empathy with their product related issue.
- Keeping the customer up to date with product repairs.
- Adhering to the business systems and processes to minimise loss and protect profitability.
- Troubleshooting technical issues as a first point of resolution where possible.
- Supporting the wider shop team with general shop-keeping tasks and customer service.
Essential skills/experience you'll need
- Good communication skills to be able to engage with 3rd party suppliers and internal stakeholders.
- High level of product knowledge and expertise.
- Technical support experience.
Desirable skills/experience you may have
- Experience in a customer facing retail environment.
- Ability to troubleshoot product related issues.
Important points to note:
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Technical Support Partner in Poole employer: John Lewis
As a Retail Sales Assistant at John Lewis in Horsham, you will be part of a renowned company that values its employees and fosters a supportive work culture. With competitive pay and the opportunity for uncapped commission, you can grow your skills in a dynamic retail environment while enjoying flexible working hours. John Lewis is committed to employee development, ensuring that you have access to training and growth opportunities that make your role both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Partner in Poole
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at John Lewis. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like John Lewis before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Partner in Poole
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to John Lewis:Your cover letter is your chance to shine! Tell us why you want to work at John Lewis specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at John Lewis!
How to prepare for a job interview at John Lewis
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
