At a Glance
- Tasks: Deliver quality groceries and provide exceptional customer service while driving modern vehicles.
- Company: Join the UK's largest employee-owned business, Waitrose & Partners.
- Benefits: Earn £14.31 per hour with flexible part-time hours and a Night Premium.
- Other info: Enjoy a supportive team environment with opportunities for personal growth.
- Why this job: Be the friendly face of Waitrose, making a real difference in customers' lives.
- Qualifications: Must be 18+, hold a valid UK driving licence, and have great people skills.
The predicted salary is between 14 - 14 £ per hour.
ABOUT THE ROLE
As one of our Customer Delivery Drivers, you'll be bringing the unique blend of quality Waitrose produce and Partner‑led service right to our customers' doors.
Actively playing out our ethos - passionate Partners serving food lovers .
That is exactly what makes this role so dynamic-it is a highly active, physical, customer‑facing role where you are directly interacting with people and keeping things moving.
When you're not out on the road, you'll be back at the shop completing daily tasks like stock replenishment and housekeeping.
Contributing to the efficient and productive running of the shop in a friendly and welcoming team.
As one of our Customer Delivery Drivers, you will be driving well equipped, modern and well serviced vehicles at all times and safety is always one of our top priorities.
At Waitrose every delivery matters - We are not simply delivering groceries, we are delivering trust, care and exceptional service.
We're an inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve.
We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging.
To find out more about D&I in the John Lewis Partnership click here https://www. jlpjobs. com/about/diversityandinclusion/.
In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.75 per hour.
This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.
What makes a great Waitrose driver?
- You enjoy helping people
- You remain calm under pressure
- You are a problem solver
- You take ownership
- You are dependable
- You are professional and well-presented
- You understand that excellent customer service matters
Our customers tell us they want
- A friendly approach
- Someone they can trust
- A driver who is there to help
- A professional and tidy appearance
- Someone who genuinely cares
Key Responsibilities
You’ll typically start your day in store and then you’ll
- Be a friendly face for the Waitrose brand while you’re on the road-great customer service is your number one goal!
- Chat with customers about any changes to their order (like substitutions or short‑dated items), and if they’re not happy, quickly sort out a refund for them.
- Handle all products and deliveries with real care, treating them like they’re your own.
- Make it clear to customers that they definitely won’t be charged extra if they receive a substituted item.
- Help customers with their groceries and build a strong, trusting relationship with them.
- Familiarise yourself with your delivery route for the day.
- Give your van a full safety check to make sure it’s totally road‑ready and compliant with all the safety rules.
- Help the wider CFC team with general warehouse tasks when you’re off the road
Essential skills/experience you’ll need
- Be 18 or older-that’s a must for this kind of work.
- Have a full, valid UK manual car driving license (B-Category) with no more than 6 penalty points.
- Bring awesome people skills and a friendly approach to customer service.
- Be ready for some physical work, which involves things like lifting crates, walking up stairs, and moving large cages, approximately no heavier than 18kg.
Desirable skills/experience you may have
- If you’ve driven for work before, or know a bit about refrigerated vans, that’s a plus! Either way, we’ll give you all the training you need to do a great job every single day.
- Job Details
- Closing Date: November 13, 2026
- Pay: £14.31 Hourly
- Contract Type: Permanent
- Hours of Work: Part time opportunity. 13 hours per week. Working every Saturday 06:00 - 13:15 and Sunday 10:30 - 16:30.
- Job Level: Partnership Level 10
- Where You’ll Be Working: Parkstone (Waitrose & Partners), 311-313 Ashley Road, Parkstone, Dorset, BH14 0AP
- ABOUT THE PARTNERSHIP
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose.
We’re not just employees, we’re Partners, driven by our purpose to build a happier world.
As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail.
We continue to innovate, adapt and diversify.
Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food‑lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards.
We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong.
Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE.
Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Customer Delivery Driver, Supermarket Assistant in Poole employer: John Lewis
John Lewis is an exceptional employer, offering a vibrant work culture where every employee is considered a Partner, sharing in the success and responsibilities of the business. With a focus on innovation and personal growth, employees benefit from flexible working arrangements and a supportive environment that encourages creativity and collaboration. Located in the heart of London, the role of Social Community Executive provides a unique opportunity to engage with a diverse community while contributing to a brand that values kindness, respect, and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver, Supermarket Assistant in Poole
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like John Lewis and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at John Lewis and let us see your personality shine through!
We think you need these skills to ace Customer Delivery Driver, Supermarket Assistant in Poole
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and John Lewis.
Get Familiar with Our Brand:Before applying, take some time to learn about John Lewis and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at John Lewis
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress John Lewis.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which John Lewis will surely appreciate.
