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- Tasks: Deliver quality Waitrose produce and support the shop team with daily tasks.
- Company: Join the largest employee-owned business in the UK, Waitrose & Partners.
- Benefits: Earn £14.31 per hour with night premium pay and flexible working options.
- Other info: Enjoy a friendly work environment with opportunities for personal growth.
- Why this job: Be a part of a passionate team making a difference in customers' lives.
- Qualifications: Must be 18+, have a valid driving licence, and great customer service skills.
The predicted salary is between 30000 - 30000 £ per year.
As one of our Customer Delivery Drivers, you’ll be bringing the unique blend of quality Waitrose produce and Partner-led service right to our customers’ doors. Actively playing out our ethos - passionate Partners serving food lovers.
When you're not out on the road, you'll be back at the shop supporting the team with daily tasks like stock replenishment and housekeeping, contributing to the efficient and productive running of the shop in a friendly and welcoming team.
In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.
Due to its nature, you need to be 18-years or older to work in this role.
Key Responsibilities- Checking your delivery routes for the day.
- Loading and preparing your van for deliveries, ensuring all orders are together and can be efficiently delivered directly to customers.
- Ensuring all of the appropriate vehicle safety checks are complete on your van, maintaining full road compliance, health and safety.
- Being an ambassador for the Waitrose brand while on the road with great customer service as your number one priority.
- Helping customers with their shopping and building a rapport with them based on trust and service.
- Supporting the wider shop team when required with general shopkeeping tasks.
- Full valid B-Category UK manual driving licence with no more than 6-points.
- Great customer service skills.
- Time management skills.
- Able to cope with the physical requirements of the role (e.g. lifting of crates, moving cages).
- Comfortable working independently with the ability to be self-motivated and adaptable.
- IT literate.
- Previous experience in a driving role and a knowledge of chilled vehicles would be welcomed.
Closing Date: May 12, 2026
Pay: £14.31 Hourly
Contract Type: Permanent
Hours of Work: Part time work, 22.5 hours a week. Sunday 13:30-21:45, Monday 13:30-21:45 & Friday 06:45-15:00
Job Level: Partnership Level 10
Where You'll Be Working: Norwich (Waitrose & Partners), Eaton Centre, Norwich, Norfolk, NR4 6NU
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Customer Delivery Driver, Supermarket Assistant in Norwich employer: John Lewis
Contact Detail:
John Lewis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Driver, Supermarket Assistant in Norwich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Waitrose and its values. This way, you can show how your passion for quality service aligns with their ethos. Plus, it’ll help you stand out as someone who genuinely cares about being a Partner.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering top-notch service, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories during your chat!
✨Tip Number 3
Show off your driving skills! Make sure you’re comfortable discussing your driving experience and any relevant qualifications. If you’ve got a clean driving record, flaunt it! It’s a big plus for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the perks of being a Partner. Let’s get you on board!
We think you need these skills to ace Customer Delivery Driver, Supermarket Assistant in Norwich
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, make sure to highlight your love for customer service. We want to see how you can bring that friendly, welcoming vibe to our customers, just like we do at Waitrose.
Be Clear About Your Driving Experience: Since this role involves driving, don’t forget to mention your driving experience and your valid B-Category UK manual driving licence. We need to know you’re road-ready and compliant with all safety checks!
Tailor Your Application: Take a moment to tailor your application to the role. Use keywords from the job description and show us how your skills match what we’re looking for. It’ll help you stand out from the crowd!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s quick and easy, and you’ll be one step closer to joining our fantastic team at Waitrose!
How to prepare for a job interview at John Lewis
✨Know Your Routes
Familiarise yourself with the delivery routes and the local area. Being able to discuss your knowledge of the routes during the interview shows that you're proactive and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond for a customer, as this role is all about building rapport and trust with customers.
✨Demonstrate Time Management Abilities
Be ready to talk about how you manage your time effectively, especially when juggling deliveries and shop tasks. Share specific strategies or tools you use to stay organised and efficient.
✨Emphasise Teamwork and Adaptability
Since you'll be supporting the shop team as well, highlight your ability to work well in a team and adapt to changing situations. Share experiences where you’ve successfully collaborated with others or adjusted to new challenges.