At a Glance
- Tasks: Lead and develop a team while driving exceptional customer service.
- Company: Join the largest employee-owned business in the UK, Waitrose & Partners.
- Benefits: Enjoy staff discounts, subsidised food, and access to exclusive hotels.
- Other info: Flexible working options available to support work-life balance.
- Why this job: Make a real impact by guiding a team and enhancing customer experiences.
- Qualifications: Experience supervising a team in a fast-paced, customer-focused environment.
Do you enjoy leading and developing a team? Can you drive a culture of high standards and excellent service? Then our Waitrose Team Manager role might be the one for you.
In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £4.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.
Due to the nature of this role, applicants must be 18 years or over to apply.
Duties and Responsibilities:
- As a Team Manager you'll be responsible for influencing, motivating and guiding a team whilst driving the shop forward.
- You will contribute to the overall performance of our unique brand through exceptional shop keeping and line management skills.
- You'll be a proactive role model for delivering superb customer service, overseeing the shop floor, to ensure our customers get the best experience.
- At times you'll manage the entire day to day operation to optimise sales, profitability, customer satisfaction and minimising wastage.
- Equally you'll promote a culture of continuous learning and delivering an outstanding Partner experience by unlocking their full potential.
Job Requirements:
- You'll ensure consistently high levels of availability and exceptional merchandising standards as well as delivering an efficient, legal, and secure store operation.
- You'll take responsibility for the operational activity.
Required essential experience skills and qualifications:
- Experience of supervising a team in a fast-moving, customer focused environment.
Additional Information:
As a Partner you will enjoy our unique benefits package, including staff discount, subsidised food in Partner dining rooms, discounts in local restaurants, subsidised learning, access to exclusive Partnership hotels and so much more.
Please consider the following when making your application:
- This role is subject to the following pre-employment screening: 2 year reference check.
- We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.
- Ensure you have an up-to-date CV.
To learn more about this role, please copy and paste this link into a new browser window: Please refer to the job outline above for more information on the role.
Closing Date: July 30, 2026
Pay: £32,000.00 - £45,600.00 Annual
Contract Type: Permanent
Hours of Work: Varied hours of full time work (37.5 hours) across seven days to include early starts, late finishes, evenings and weekends.
Job Level: Partnership Level 8
Where You'll Be Working: Market Harborough (Waitrose & Partners), Springfield Street, Market Harborough, Leicestershire, LE16 8BD
Important points to note:
- It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates).
- We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
- We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible.
Team Manager in Market Harborough employer: John Lewis
As a Retail Sales Assistant at John Lewis in Horsham, you will be part of a renowned company that values its employees and fosters a supportive work culture. With competitive pay and the opportunity for uncapped commission, you can grow your skills in a dynamic retail environment while enjoying flexible working hours. John Lewis is committed to employee development, ensuring that you have access to training and growth opportunities that make your role both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Team Manager in Market Harborough
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like John Lewis, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like John Lewis!
We think you need these skills to ace Team Manager in Market Harborough
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at John Lewis, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at John Lewis and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show John Lewis that you’re ready to jump in and contribute right away!
How to prepare for a job interview at John Lewis
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
