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- Tasks: Protect profits by investigating shrinkage and deterring theft on the shop floor.
- Company: Join the UK's largest employee-owned business, John Lewis & Partners.
- Benefits: Competitive salary, night premium pay, and flexible working options.
- Other info: Comprehensive training provided; great opportunity for personal growth.
- Why this job: Make a real impact while building a career in a supportive environment.
- Qualifications: Strong communication skills and confidence in conflict resolution.
The predicted salary is between 29000 - 41000 £ per year.
As a Loss Prevention Partner (LPP) in our Profit Protection team you'll add value to the efficiency and profitability of the shop where you are based and be an integral part of the team. You'll investigate trends and report on key themes regarding shrinkage to protect our profits. You'll protect your fellow Partners and customers patrolling the shop floor to deter potential theft and monitor CCTV for signs of suspicious behaviour.
In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £4.25 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.
Due to its nature, you need to be 18-years or older to work in this role. You’ll work on a rota basis and will be required to work a variety of shifts, including evenings and weekends.
Key ResponsibilitiesAs a Loss Prevention Partner your day will be varied but day-to-day responsibilities will include:
- Be a point of contact for branch Profit Protection related issues, and escalate as required.
- Mitigate the risk of malicious harm to Partners and Customers.
- Manage shrinkage performance within budget and risk appetite.
- Address all aspects of shrinkage, including; external and internal dishonesty, procedural failure and administrative error.
- Support and coach fellow Partners on how to minimise shrinkage and complete procedures correctly to protect our profits.
- De-escalate conflict situations in the shop professionally (at times, you may be required to detain or ban individuals who are committing offences in our shops).
- Support with investigations where required.
- Excellent verbal and written communication skills.
- Confidence in resolving conflict.
- Great attention to detail with ability to spot trends and signs of profit loss.
- Good customer service and relationship building skills.
- Previous experience of working in a loss prevention role and a customer facing environment would be beneficial but is not essential as you will receive full and comprehensive training in the first few weeks of starting in your new role.
Closing Date: May 11, 2026
Pay: £29,000.00 - £41,000.00 Annual
Contract Type: Permanent
Hours of Work: Varied hours of full time work (37.5 hours a week) across seven days to include early starts, late finishes, evenings and weekends.
Job Level: Partnership Level 9
Where You'll Be Working: Cribbs Causeway (John Lewis & Partners), The Mall at Cribbs Causeway, Bristol, Gloucestershire, BS34 5QU
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Loss Prevention Partner employer: John Lewis
Contact Detail:
John Lewis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Loss Prevention Partner
✨Tip Number 1
Get to know the company culture! Before your interview, check out John Lewis and Waitrose's values and mission. This will help you connect with the interviewers and show that you're genuinely interested in being a part of the team.
✨Tip Number 2
Practice your conflict resolution skills! As a Loss Prevention Partner, you'll need to handle tricky situations. Role-play with a friend or family member to get comfortable with de-escalating conflicts and addressing theft.
✨Tip Number 3
Be ready to share your observations! During the interview, think of examples where you've spotted trends or issues in previous roles. This will demonstrate your attention to detail and ability to manage shrinkage effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Partnership. Don’t wait too long, as positions can close early!
We think you need these skills to ace Loss Prevention Partner
Some tips for your application 🫡
Show Off Your Communication Skills: Since excellent verbal and written communication skills are essential for the Loss Prevention Partner role, make sure to highlight these in your application. Use clear and concise language, and don’t shy away from showcasing any relevant experiences that demonstrate your ability to communicate effectively.
Tailor Your Application: Take a moment to tailor your application specifically for this role. Mention your attention to detail and any experience you have with conflict resolution or customer service. This will show us that you understand what we’re looking for and that you’re genuinely interested in being part of our team.
Be Honest About Your Experience: If you have previous experience in loss prevention or a customer-facing role, definitely mention it! But if you don’t, that’s okay too. We provide comprehensive training, so just focus on your willingness to learn and adapt. Honesty goes a long way in making a good impression.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at John Lewis
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Loss Prevention Partner. Familiarise yourself with concepts like shrinkage, conflict resolution, and customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent verbal and written communication skills are essential for this role, prepare examples from your past experiences where you've effectively communicated or resolved conflicts. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Attention to Detail
As a Loss Prevention Partner, spotting trends and signs of profit loss is crucial. Bring up specific instances where your attention to detail made a difference in your previous roles. This could be anything from identifying discrepancies in stock to improving processes that reduced losses.
✨Emphasise Teamwork and Support
This role involves coaching fellow Partners and working as part of a team. Be ready to discuss how you've supported colleagues in the past, whether through training or collaboration. Highlighting your ability to work well with others will show that you align with the Partnership's values.