At a Glance
- Tasks: Support customers with queries, complaints, and promote services in a friendly manner.
- Company: Join the UK's largest employee-owned business, John Lewis & Partners.
- Benefits: Earn £13.00 per hour, with night premium pay and flexible working options.
- Other info: Dynamic work environment with opportunities for career development.
- Why this job: Be part of a team that values kindness, respect, and personal growth.
- Qualifications: Excellent customer service and communication skills; training provided for all levels.
The predicted salary is between 27000 - 35000 £ per year.
As a Customer Support Partner, you'll feel inspired and empowered to seek out every opportunity to achieve the right outcomes for our customers. Ensuring our difference is felt through the Partner-led service our competitors just can't compete with. Your tasks will be varied, ranging from supporting with JL Money services and/or Partnership Credit Card applications, serving in our Bureau de Change to dealing with lost property and a wide range of other customer queries and sometimes, complaints.
In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.
Due to its nature and financial legislation, you need to be 18-years or older to work in this role.
Key Responsibilities- Approach work with a friendly, welcoming and self-motivated attitude to provide the best possible customer experience.
- Resolve customer queries and complaints as a first point resolution in a respectful and compassionate manner.
- Be an ambassador for the John Lewis brand and its reputation as a trusted company.
- Support the wider shop when required and coach Partners on our services and how to handle customer queries/complaints.
- Promote our services at in-store events.
- Excellent customer service skills.
- Great computer skills with the ability to work with multiple software.
- Strong admin/organisational skills, whilst paying close attention to detail and compliance.
- Excellent communication skills with a logical approach.
- Previous experience of working in a customer facing role is welcomed. However, we'll provide all the training you need so that you can perform at your best, every day.
Closing Date: June 6, 2026
Pay: £13.00 (£13.25 After 90 days)
Contract Type: Temporary
Hours of Work: Various full-time (37.5) hours required to include evenings and weekends
Job Level: Partnership Level 10
Where You'll Be Working: Leicester (John Lewis & Partners), 2 Bath House Lane, Leicester, Leicestershire, LE1 4SA
Important points to note: It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Customer Support Partner in Leicester employer: John Lewis
At John Lewis & Partners, we pride ourselves on being the largest employee-owned business in the UK, fostering a culture where every Partner is valued and empowered to make a difference. Located in Leicester, our commitment to exceptional customer service is matched by our dedication to employee growth, offering flexible working arrangements and a supportive environment that encourages collaboration and innovation. Join us to be part of a team that not only strives for excellence in retail but also prioritises your well-being and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Partner in Leicester
✨Tip Number 1
Get to know the company! Research John Lewis and its values. When you understand what makes us tick, you can tailor your approach in interviews and show how you align with our mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve resolved issues or helped someone out. We love candidates who can demonstrate their ability to handle queries and complaints with compassion.
✨Tip Number 3
Network like a pro! Connect with current Partners on LinkedIn or at events. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you’re genuinely interested in being part of our team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles and updates there, so keep checking back!
We think you need these skills to ace Customer Support Partner in Leicester
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight your excellent customer service skills. We want to see how you’ve gone above and beyond for customers in the past, so share specific examples that showcase your friendly and compassionate approach.
Be Organised and Detail-Oriented:Since this role requires strong admin and organisational skills, don’t forget to mention any relevant experience. We love candidates who pay attention to detail, so if you've managed multiple tasks or software before, let us know!
Communicate Clearly:Your written application is your first chance to impress us, so make sure it’s clear and logical. Use straightforward language and structure your thoughts well. This will show us that you have the excellent communication skills we’re looking for.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us directly, and you’ll find all the information you need about the role there too!
How to prepare for a job interview at John Lewis
✨Know the Brand Inside Out
Before your interview, take some time to research John Lewis and its values. Understand what makes them unique in the retail space and how they prioritise customer service. This will help you demonstrate your enthusiasm for the brand and show that you're aligned with their mission.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved customer queries or complaints. Highlight your ability to remain calm and compassionate under pressure, as this is crucial for a Customer Support Partner role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This not only shows your communication skills but also reflects your commitment to understanding customer needs.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer situations. Think about potential scenarios related to lost property or complaints and prepare your responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
