At a Glance
- Tasks: Provide accurate estimates for window products and deliver exceptional customer service.
- Company: Join John Lewis, the UK's largest employee-owned business with a focus on innovation.
- Benefits: Competitive salary, night premium pay, and a business use vehicle provided.
- Other info: Enjoy flexible working options and be part of a supportive team culture.
- Why this job: Make a real impact by helping customers transform their homes with stylish window dressings.
- Qualifications: Full driving licence, excellent customer service skills, and IT literacy required.
The predicted salary is between 30500 - 43300 € per year.
ABOUT THE ROLE
You will be providing accurate estimates for the supply and fitting of John Lewis window products in customers’ homes. Focus on engaging, inspiring and delighting our Customers in delivering a market leading customer experience. We are currently recruiting for 4 heads across our London catchment area: 2 based in the Horsham catchment which will cover from Brighton to Kingston and 2 based in the Brent Cross catchment covering North, West and Central London areas. You will have access to a business use vehicle.
In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £4.25 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.
Salary - £30,500 - £43,300. Contract type - This position is a Permanent contract. Working pattern - 37.5 hours per week, Monday to Saturday on a rota basis. Location - This is a mobile position and travel is required visiting customers' homes. You will be required to attend the office for occasional meetings and training.
Key responsibilities
- Using your sales, customer service skills and product knowledge you will be responsible for carrying out a quote on window dressing products (curtains & blinds) and converting the quote into a sale.
- Your role will also include promoting and providing an accurate quote for the fitting of the selected product.
- This role is very independent and although you are provided with your appointments, time management is key to ensure your day runs smoothly.
- This is a customer-facing role that involves providing customers with accurate estimates using our computerised systems.
- The role requires a high level of customer service as you will be visiting customer's properties to complete a full on-site survey for preparation and materials for a number of projects.
- You will be responsible for providing accurate error free work, demonstrating excellent communication skills and aim to gain an acceptance of the plans you produce from every customer.
- The role requires a considerable amount of driving between the branch, customer homes and the service building - a business use vehicle is provided for this purpose.
- Your journey to customer appointments each day will be routed from and then back to your designated ‘home’ branch and you may be required to travel to this location outside of your working hours using your dedicated vehicle.
- You will be required to occasionally visit a John Lewis branch to ensure you are up to date with your product knowledge.
This role is subject to the following pre-employment screening: 3 year references, Basic disclosure, DVLA check.
Essential skills/experience you’ll need
- Full, clean driving license
- Excellent Customer service and selling skills
- IT literacy
- Communication skills
- Confidence working independently
Desirable skills/experience you may have
- Proven sales experience
- Understanding of window dressings
- Experience working with home products
Closing Date: May 30, 2026
Pay: £30,500.00 - £43,300.00 Annual
Contract Type: Permanent
Hours of Work: Full time Mon-Sat including evening working
Job Level: Partnership Level 9
Where You'll Be Working: Mobile Worker, 1 Drummond Gate, London, SW1V 2QQ
ABOUT THE PARTNERSHIP
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us. We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose. As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. As Partners, we make all the difference. And, we all own it.
Important points to note: It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles. We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Estimator, Furnishing Fabrics, London in Horsham employer: John Lewis
At John Lewis, we pride ourselves on being the largest employee-owned business in the UK, fostering a culture where every Partner is valued and empowered to contribute to our shared success. With competitive salaries, flexible working arrangements, and a commitment to personal growth, we create an environment that not only prioritises customer satisfaction but also supports our Partners in achieving a fulfilling work-life balance. Join us in London, where your role as an Estimator will allow you to engage with customers directly, making a meaningful impact while enjoying the benefits of a supportive and innovative workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Estimator, Furnishing Fabrics, London in Horsham
✨Tip Number 1
Get to know the company! Research John Lewis and their values. When you walk into that interview, show them you’re not just another candidate but someone who genuinely cares about their mission and customer experience.
✨Tip Number 2
Practice your pitch! You’ll need to sell yourself just like you would sell their products. Prepare a short, engaging story about your experience and how it relates to the role of Estimator. Make it memorable!
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-facing role. Wear something smart and professional that reflects the brand’s image. You want to look as good as the products you’ll be estimating!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Estimator, Furnishing Fabrics, London in Horsham
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've engaged and delighted customers in the past, as this role is all about providing a top-notch experience!
Be Clear and Concise:When filling out your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the Estimator role.
Tailor Your Application:Don’t just send a generic application! Tailor it to reflect the skills and experiences that match the job description. We love seeing candidates who take the time to connect their background with what we’re looking for.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to find all the details you need about the role and our company!
How to prepare for a job interview at John Lewis
✨Know Your Products
Before the interview, make sure you have a solid understanding of window dressing products like curtains and blinds. Familiarise yourself with their features, benefits, and any recent trends in the market. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is heavily customer-facing, prepare examples from your past experiences where you’ve gone above and beyond for a customer. Think about how you can demonstrate your ability to engage, inspire, and delight customers, as this aligns perfectly with the company’s values.
✨Time Management is Key
As the role requires independent work and travel, be ready to discuss how you manage your time effectively. You might want to share specific strategies or tools you use to stay organised and ensure that you meet deadlines while providing excellent service.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows that you’re not just interested in the job, but also in how you can contribute to the team and grow within the company.
