At a Glance
- Tasks: Install stylish window dressings in customers' homes while delivering top-notch service.
- Company: Join John Lewis, the UK's largest employee-owned business with a focus on innovation.
- Benefits: Enjoy competitive pay, night premiums, and a company vehicle for work.
- Other info: Flexible working options available to support your work-life balance.
- Why this job: Be a brand ambassador and make homes beautiful while working independently.
- Qualifications: Full driving licence and excellent customer service skills required.
The predicted salary is between 30500 - 43300 € per year.
A customer facing role responsible for the installation of Window Dressing products in customers' homes. Focus on engaging and delighting our Customer in delivering a market leading customer experience.
We are currently recruiting for 2 heads across our London catchment area. You will be expected to be able to collect goods from one of the collection sites in either Kingston, Sloane Square or Welwyn Garden City. You will have access to a business use vehicle.
In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £4.25 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.
Salary - £30,500 - £43,300. Contract type - This position is a Permanent contract. Working pattern - 37.5 hours per week, Monday to Saturday on a rota basis. Location - This is a mobile position where travel is required visiting customers' homes. You will be required to attend the office for occasional meetings and training.
Key responsibilities:- Using your customer service skills and product knowledge experience you will be responsible for carrying out the fitting of window dressing products (curtains, blinds, shutters and associated products such as poles and tracks).
- You will use your skills and expertise to deliver high quality installation standards, ‘Right Fit First Time’.
- You will be an ambassador for the John Lewis brand, working in customers’ homes, bringing to life our values and delivering a consistently exemplary customer experience.
- This role is very independent and although you are provided with your appointments, time management is key to ensure your day runs smoothly.
- This is a customer-facing role that involves providing a high level of customer service as you will be visiting customers' properties to complete a range of activities associated with Furnishing Fittings.
- You will be responsible for providing accurate error free work, demonstrating excellent communication skills and offer advice, demonstrations and recommendations to meet the customers' needs.
- The role requires a considerable amount of driving between the branch, customers' homes and the service building - a business use vehicle is provided for this purpose.
- You will also be provided with all of the necessary equipment required to complete your work.
- You will be required to occasionally visit a John Lewis branch to ensure you are up to date with your product knowledge.
This role is subject to the following pre-employment screening: 3 year references, Basic disclosure, DVLA check.
Essential skills/experience you’ll need:- Full, clean driving license
- Excellent Customer service skills
- Experience fitting home Furnishing products
- IT literacy
- Communication skills
- Confidence working independently
- Proven sales experience
- Understanding of window dressings
Important points to note: It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Home Furnishings Installer, London employer: John Lewis
At John Lewis, we pride ourselves on being the largest employee-owned business in the UK, fostering a culture where every Partner is valued and empowered. Our commitment to exceptional customer service is matched by our dedication to employee growth, offering flexible working arrangements and opportunities for professional development. Join us in London as a Home Furnishings Installer, where you can thrive in a supportive environment that celebrates diversity and encourages collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Home Furnishings Installer, London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on John Lewis and their values. This will help you connect with the brand and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delighting customers, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these stories during your chat.
✨Tip Number 3
Show off your independence! This job requires a lot of self-management, so be prepared to discuss how you handle your time and tasks without constant supervision. Share any relevant experiences that highlight your ability to work autonomously.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team. So, get your application in and let’s make it happen!
We think you need these skills to ace Home Furnishings Installer, London
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've engaged with customers in the past and how you can bring that same energy to our team!
Be Clear About Your Experience:If you've got experience fitting home furnishings or similar products, let us know! We love seeing specific examples of your skills and how they relate to the role.
Keep It Professional but Personal:While we appreciate a friendly tone, remember to keep your application professional. Share a bit about yourself and why you're excited about this role with us at StudySmarter!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at John Lewis
✨Know Your Stuff
Make sure you brush up on your knowledge of window dressing products. Familiarise yourself with the different types of curtains, blinds, and shutters, as well as their installation processes. This will not only help you answer technical questions but also show your passion for the role.
✨Show Off Your Customer Service Skills
Since this is a customer-facing role, be prepared to discuss your previous experiences in providing excellent customer service. Think of specific examples where you went above and beyond to delight a customer, and be ready to share how you handle difficult situations.
✨Time Management is Key
As you'll be working independently and managing your own schedule, be ready to talk about how you prioritise tasks and manage your time effectively. Consider sharing a situation where you successfully balanced multiple appointments or deadlines.
✨Be Yourself
The company values kindness and respect, so don’t hesitate to let your personality shine through during the interview. Be genuine and express your enthusiasm for the role and the brand. Remember, they’re looking for someone who fits into their culture as much as they are for skills and experience.
