At a Glance
- Tasks: Serve delicious food, build customer relationships, and showcase your passion for ethically sourced ingredients.
- Company: Join the largest employee-owned business in the UK, known for its commitment to quality and service.
- Benefits: Earn £13.00 per hour, with a Night Premium of £3.75 for late shifts and flexible working options.
- Other info: Enjoy excellent career growth opportunities and be part of a team that values kindness and respect.
- Why this job: Make a real impact on customers' experiences while working in a vibrant, supportive environment.
- Qualifications: Great communication skills and a passion for food; previous customer-facing experience is a plus.
The predicted salary is between 27000 - 35000 £ per year.
As a Partner on our service counters, you'll have the perfect opportunity to demonstrate your knowledge and passion for food while feeling proud of how it is ethically sourced and recommend recipes for customers to try. You'll actively be bringing our ethos - passionate Partners serving food lovers - to life. You'll use your enthusiasm and friendliness to build lasting relationships with your customers. You'll make all the difference to the impression they have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime, all the while helping to maximise on sales and profit.
In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.
Due to working time regulations, applicants must be 18 years or over to apply.
Key Responsibilities:- You'll take responsibility for your own food counter ensuring the highest presentation and hygiene standards at all times.
- Staying on top of stock levels, ensuring the products our customers love are there when needed.
- Taking great care while working with open food and ensure all due diligence and health & safety protocols are followed, helping to reduce food wastage.
- Maintaining your knowledge of new products and have a good understanding of Waitrose's food values (e.g. animal welfare).
- Supporting the wider shop team when required with general shopkeeping tasks.
- Communication skills to enable you to work effectively as part of a team and with our customers.
- Experience of working in a customer facing role is welcomed.
- Experience of working in a catering / hospitality environment.
- Up to date knowledge and strong interest in food and drink trends.
- Flexible approach to ensure the support of the whole branch.
Closing Date: June 7, 2026
Pay: £13.00 (£13.25 After 90 days)
Contract Type: Permanent
Hours of Work: Varied hours of full-time work (up to 37.5 hours per week) across seven days to include early starts, late finishes, evenings and weekends between the hours of 05:00 - 20:30.
Job Level: Partnership Level 10
Where You'll Be Working: Hereford (Waitrose & Partners), Edgar Street, Hereford, Worcestershire, HR4 9HX
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us. We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. As Partners, we make all the difference. And, we all own it.
Important points to note: It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Hospitality, Supermarket Assistant in Hereford employer: John Lewis
At Waitrose & Partners, we pride ourselves on being the largest employee-owned business in the UK, fostering a culture where every Partner is valued and empowered. Our commitment to ethical sourcing and exceptional customer service creates a rewarding environment for those passionate about food and community. With flexible working options, competitive pay including night premiums, and opportunities for personal growth, joining our team in Hereford means becoming part of a supportive family dedicated to making a positive impact.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality, Supermarket Assistant in Hereford
✨Tip Number 1
Get to know the company! Before your interview, dive into Waitrose's values and ethos. Show us that you’re not just another candidate but someone who genuinely cares about ethical sourcing and customer service.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships with customers, think of some examples where you've gone above and beyond for someone. We want to see your enthusiasm shine through!
✨Tip Number 3
Dress the part! When you come in for your interview, make sure you look presentable and professional. It shows us that you take pride in your appearance, just like we do at our food counters.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re keen on joining the Waitrose family. Don’t wait too long; we might close the applications early if we get a lot of interest!
We think you need these skills to ace Hospitality, Supermarket Assistant in Hereford
Some tips for your application 🫡
Show Your Passion for Food:When writing your application, let your love for food shine through! Share any experiences you have with food trends or cooking, as this will resonate with our ethos of passionate Partners serving food lovers.
Highlight Your Customer Service Skills:Make sure to mention any previous roles where you've interacted with customers. We value communication skills and a friendly approach, so share examples of how you've built relationships and earned trust in past jobs.
Be Yourself:We want to know the real you! Don’t be afraid to show your personality in your application. Embrace your uniqueness and let us see how you can contribute to our diverse team at Waitrose.
Apply Early:Don’t wait until the last minute to submit your application! We recommend applying as soon as possible, as roles can close early if we receive a lot of interest. Head over to our website and get your application in!
How to prepare for a job interview at John Lewis
✨Know Your Food
Brush up on your knowledge of food sourcing and trends. Be ready to discuss your favourite recipes and how you can recommend them to customers. Showing genuine enthusiasm for food will resonate well with the interviewers.
✨Showcase Your Customer Skills
Prepare examples from your past experiences where you've built strong relationships with customers. Highlight how your friendly approach has made a difference in their experience, as this aligns perfectly with the ethos of Waitrose.
✨Understand the Brand Values
Familiarise yourself with Waitrose's food values, especially around animal welfare and sustainability. Being able to articulate these values during your interview will demonstrate your commitment to the brand and its mission.
✨Be Ready for Flexibility
Since the role requires varied hours, be prepared to discuss your availability and willingness to work different shifts. Show that you're adaptable and ready to support the team whenever needed, which is key in a supermarket environment.
