About the role As a Team Manager in one of our Waitrose shops, you'll influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctively Waitrose, passionate Partners serving food lovers. Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keeping them returning again and again by earning their trust and loyalty for a lifetime, whilst helping to maximise sales and profit. Due to the nature of this role, applicants must be 18 years or over to apply. In addition to your contractual pay, any hours worked between 22:00 - 06:00 will attract Night Shift Premium at a rate of £4.50 per hour. This will also apply to existing partners who have enrolled onto Enhanced Hours Premium arrangements. Key Responsibilities Using your commercial skills to maximise sales and profit while minimising wastage. Ensuring consistently high levels of availability and merchandising as well as delivering an efficient, legal, and secure store operation. Improving and maintaining customer satisfaction. Using your people skills to manage your team, from leading and inspiring to people related tasks like organising holidays and managing absences. Create a supportive culture of care, belonging, pace and productivity. Engage and lead partners in delivering and embedding change consistently and effectively within your shop. Essential skills/experience you'll need Experience of leading a team with a proven track record in a fast-paced, customer-focused environment. Ability to build high-performing teams, recognise talent, and hold regular, honest performance conversations. A passion for retail, understanding competitors and the economic factors impacting the Partnership. Ability to assess workload realistically and adapt plans to ensure deadlines are hit and stakeholder relationships are maintained. Ability to communicate with clarity and influence stakeholders at all levels. Desirable skills/experience you may have Experience with Disciplinary
Team Manager - Nights in Hampshire employer: John Lewis
John Lewis is an exceptional employer, offering a vibrant work culture where every employee is considered a Partner, sharing in the success and responsibilities of the business. With a focus on innovation and personal growth, employees benefit from flexible working arrangements and a supportive environment that encourages creativity and collaboration. Located in the heart of London, the role of Social Community Executive provides a unique opportunity to engage with a diverse community while contributing to a brand that values kindness, respect, and inclusivity.
