At a Glance
- Tasks: Deliver quality Waitrose produce and support the shop team with daily tasks.
- Company: Join the largest employee-owned business in the UK, Waitrose & Partners.
- Benefits: Earn £14.31 per hour plus a night premium and enjoy flexible working.
- Other info: Dynamic work environment with opportunities for personal growth and development.
- Why this job: Be a vital part of a friendly team while making customers happy.
- Qualifications: Must be 18+, have a valid driving licence, and great customer service skills.
The predicted salary is between 14 - 14 € per hour.
As one of our Customer Delivery Drivers, you’ll be bringing the unique blend of quality Waitrose produce and Partner-led service right to our customers’ doors. Actively playing out our ethos - passionate Partners serving food lovers.
When you're not out on the road, you'll be back at the shop supporting the team with daily tasks like stock replenishment and housekeeping, contributing to the efficient and productive running of the shop in a friendly and welcoming team.
In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.
Due to its nature, you need to be 18-years or older to work in this role.
Key Responsibilities- Checking your delivery routes for the day.
- Loading and preparing your van for deliveries, ensuring all orders are together and can be efficiently delivered directly to customers.
- Ensuring all of the appropriate vehicle safety checks are complete on your van, maintaining full road compliance, health and safety.
- Being an ambassador for the Waitrose brand while on the road with great customer service as your number one priority.
- Helping customers with their shopping and building a rapport with them based on trust and service.
- Supporting the wider shop team when required with general shopkeeping tasks.
- Full valid B-Category UK manual driving licence with no more than 6-points.
- Great customer service skills.
- Time management skills.
- Able to cope with the physical requirements of the role (e.g. lifting of crates, moving cages).
- Comfortable working independently with the ability to be self-motivated and adaptable.
- IT literate.
- Previous experience in a driving role and a knowledge of chilled vehicles would be welcomed.
Closing Date: May 20, 2026
Pay: £14.31 Hourly
Contract Type: Temporary
Hours of Work: 15 hours a week Friday 14:00-22:00 Saturday 14:00-22:00
Job Level: Partnership Level 10
Where You'll Be Working: Formby (Waitrose & Partners), Three Tuns Lane, Formby, Lancashire, L37 4AJ
We’re the largest employee-owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Customer Delivery Driver, Supermarket Assistant in Formby employer: John Lewis
At Waitrose & Partners, we pride ourselves on being the largest employee-owned business in the UK, fostering a culture where every Partner is valued and empowered. Our commitment to quality service and community engagement is matched by our dedication to employee growth, offering flexible working arrangements and opportunities for personal development. Join us in Formby, where you can thrive in a supportive environment that celebrates diversity and encourages collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver, Supermarket Assistant in Formby
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Waitrose and its values. This way, you can show how your passion for quality service aligns with their ethos. Plus, it’ll help you stand out as someone who genuinely cares about being a Partner.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering top-notch service, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories during your chat!
✨Tip Number 3
Show off your driving skills! Make sure you’re comfortable discussing your driving experience and any relevant qualifications. If you’ve got a clean driving record, flaunt it! It’s a big plus for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the perks of being a Partner. Let’s get you on the road to success!
We think you need these skills to ace Customer Delivery Driver, Supermarket Assistant in Formby
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for delivering top-notch customer service. Share any experiences where you've gone the extra mile for customers, as this aligns perfectly with our ethos of passionate Partners serving food lovers.
Highlight Relevant Experience:Make sure to mention any previous driving roles or experience in a similar environment. If you've worked with chilled vehicles or have a knack for time management, we want to hear about it! Tailor your application to showcase how your skills fit the role.
Be Yourself:We value authenticity, so don’t be afraid to let your personality shine through in your application. Share what makes you unique and how you can contribute to our friendly and welcoming team at Waitrose.
Apply Early:Don’t wait until the last minute to submit your application! We recommend applying as soon as possible since vacancies can close early if we receive a high number of applicants. Head over to our website and get your application in!
How to prepare for a job interview at John Lewis
✨Know Your Routes
Before the interview, familiarise yourself with common delivery routes and any local landmarks. This shows that you’re proactive and understand the importance of efficient deliveries, which is key for a Customer Delivery Driver.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help a customer, as this role heavily relies on building rapport and trust with customers.
✨Demonstrate Time Management
Be ready to discuss how you manage your time effectively, especially when juggling deliveries and shop tasks. You might want to share specific strategies or tools you use to stay organised and ensure timely deliveries.
✨Embrace the Partnership Ethos
Understand and express how you align with the values of being a Partner at Waitrose. Highlight your commitment to teamwork, kindness, and respect, as these are crucial for contributing to a positive work environment.
