At a Glance
- Tasks: Support catering operations and deliver a first-class guest experience in a stunning hotel.
- Company: Join the largest employee-owned business in the UK, home to John Lewis and Waitrose.
- Benefits: Earn £13.00 per hour, with night premium pay and flexible working options.
- Other info: Flexible hours, varied shifts, and opportunities for personal growth.
- Why this job: Be part of a passionate team and make a difference in hospitality.
- Qualifications: Great customer service skills and ability to thrive in a fast-paced environment.
The predicted salary is between 27360 - 29120 £ per year.
As a Food Services Assistant, you’ll be working in one of our stunning Partnership hotels and supporting the profitable running of the catering operation there. You'll be working alongside a dedicated team of hospitality professionals to deliver a first-class guest experience.
In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.
Please Note - Applicants must be 18 years or over to apply.
Key Responsibilities- Showing flexibility to work in different areas of the hotel when needed. Always ready to lend a hand to your fellow team members and ensure the smooth running of the hotel.
- Adhering to the highest standards of health and safety to ensure a safe working environment for both fellow Partners and guests.
- Using your excellent organisational skills to prioritise tasks.
- Interacting with guests in a friendly and welcoming manner and sharing your passion for good food and drink.
- Able to work in a fast-paced environment
- Great customer service skills.
- Good organisational skills.
- Ability to remain calm under pressure and find solutions quickly when issues arise.
- Previous experience in a hospitality environment.
Closing Date: May 8, 2026
Pay: £13.00 (£13.25 After 90 days)
Contract Type: Temporary
Hours of Work: Varied hours of part time work (24hrs) across seven days to include late finishes, evenings and weekends between the hours of 12:30 - 21:30.
Job Level: Partnership Level 10
Where You'll Be Working: Brownsea Island, Poole Harbour, Poole, Dorset, BH13 7EE
Important points to note: It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Food Service Assistant employer: John Lewis
As a Food Service Assistant at our stunning Partnership hotel on Brownsea Island, you'll be part of the largest employee-owned business in the UK, where every Partner is valued and empowered to contribute to a positive work culture. With competitive pay, including a Night Premium for late shifts, and a commitment to flexible working arrangements, we prioritise your well-being and professional growth while delivering exceptional guest experiences. Join us in a supportive environment that embraces diversity and fosters personal development, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Food Service Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, check out our website and social media. Understanding our values will help you connect with the team and show that you're a great fit for the Partnership.
✨Tip Number 2
Practice your customer service skills! As a Food Service Assistant, you'll be interacting with guests all the time. Think of some examples where you've gone above and beyond for someone, and be ready to share those stories during your chat with us.
✨Tip Number 3
Be flexible and show your teamwork spirit! We love candidates who can adapt to different roles and help their colleagues. During your interview, highlight times when you've worked well in a team or taken on various tasks.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team. Don’t wait too long, though – we might close the applications early if we get loads of interest!
We think you need these skills to ace Food Service Assistant
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for food and customer service shine through! Share any experiences that highlight your enthusiasm for creating a great guest experience, as this is key for us.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We want to see how you fit into our team and how you can contribute to the smooth running of the hotel.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your thoughts well so we can easily see your qualifications and how you can thrive in a fast-paced environment.
Apply Early!:Don’t wait until the last minute to submit your application. We recommend applying as soon as possible since vacancies can close early if we receive a high number of applicants. Head over to our website and get your application in!
How to prepare for a job interview at John Lewis
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Food Service Assistant. Familiarise yourself with the hotel’s values and how they align with your own. This will help you demonstrate your enthusiasm for the role and show that you’re ready to contribute to the team.
✨Showcase Your Customer Service Skills
Since this role involves interacting with guests, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to ensure a positive experience for customers.
✨Demonstrate Flexibility and Team Spirit
The job requires flexibility and teamwork, so come ready to discuss how you’ve adapted to changing situations in previous roles. Highlight any experiences where you’ve supported colleagues or stepped in to help when needed, as this shows you’re a true team player.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle pressure and solve problems. Think about times when you faced challenges in a fast-paced environment and how you resolved them. Practising these scenarios will help you feel more confident during the interview.
