First Line Manager - Warehouse PM Shift

In this role, you’ll be a Warehouse First Line Manager. You’ll help the warehouse operate efficiently by following clear operational procedures and leading a team of Partners. You’ll also be the person your team turns to for support. You’ll create an inclusive environment by focusing on individual growth, providing consistent guidance, and making sure everyone has what they need to succeed.

In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £4.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

Our aim is to become the UK’s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging.

At a Glance:

• Salary: The salary offered for this role is between £36,700 to £57,600, depending on skills and experience
• Working Hours: Full time role, 37.5 hours per week, between the hours of 14:00-23:00 and including weekend working
• Contract type: This is a permanent role
• Location: Coulsdon Customer Fulfilment Centre

Our goal is to ensure stock is in the right place at the right time for our customers. To keep our operations running smoothly, you will be responsible for:

• Safety and Standards: Following and enforcing all Health and Safety guidelines and legal requirements to ensure everyone stays safe.
• Operational Efficiency: Managing day-to-day warehouse tasks, finding practical ways to improve how we work, and implementing those changes with your team.
• Team Support: Guiding and training your team, offering consistent support, and acting as a reliable point of contact for all Partners. Acting as Deputy Warehouse Shift Manager when required.
• A Respectful Environment: Making sure all Partners are treated fairly, kindly, and with respect.
• Site Collaboration: Helping out other teams at the site when needed. This includes occasionally stepping in to cover for the Warehouse Shift Manager when they are away.

What you will need:

• Be 18 or older: That’s a must due to the nature of the role and/or hours
• Management Experience: A proven background in a management or team lead role within a distribution or warehouse environment.
• Systems Knowledge: Experience using warehouse management systems to track inventory and operations.
• Stock Management: A good understanding of how to manage and monitor stock levels accurately.
• Safety Legislation: A clear understanding of Health and Safety laws and how to apply them.
• Personnel Procedures: Confidence in handling team matters fairly, including understanding formal policies like disciplinary procedures, in line with ACAS guidelines.

Skills and experience that would be great (but aren't essential!):

• IOSH certificate

Closing Date: July 31, 2026

Pay: £36,600.00 - £57,600.00 Annual

Contract Type: Permanent

Hours of Work: Between the hours of 14:00-23:00 and including weekend working

Job Level: Partnership Level 8

Where You'll Be Working: Coulsdon DFC (Waitrose & Partners), 11 Ullswater Crescent, London, CR5 2HR

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us. We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. As Partners, we make all the difference. And, we all own it.

Important points to note:

• It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
• We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
• We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.