At a Glance
- Tasks: Train and coach Partners to deliver exceptional customer service at John Lewis.
- Company: Join the largest employee-owned business in the UK, known for its commitment to quality.
- Benefits: Competitive salary, night premium pay, and flexible working options.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping others develop their skills and enhance customer experiences.
- Qualifications: Experience in retail, strong coaching skills, and great customer service abilities.
The predicted salary is between 28400 - 34400 £ per year.
As a Service & Selling Coach in one of our John Lewis shops, you'll be helping to deliver a real difference to our customers through service they wouldn't find anywhere else. You'll be using your expert knowledge to train and coach Partners so that they have all of the tools they need to provide the very best service John Lewis is known for. Ensuring customers return time and time again, earning their trust and loyalty for a lifetime.
In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £4.25 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.
Key Responsibilities
- Conducting engaging training/coaching sessions for Partners both as groups or individually to improve their service and selling skills.
- Providing Partners with constructive feedback to help their personal development.
- Being creative in the way you deliver training to cater for different learning styles.
- Planning and delivering inductions for new Partners.
- Delivering and supporting technical training which will be needed while working on the shopfloor (for example; headsets, devices, apps, new learning platforms, etc.).
- Staying up to date with your own learning and developing so you can champion the very best service associated with the John Lewis brand.
Essential skills/experience you'll need
- Confident in delivering coaching and training in different styles including as a group or individually and giving peer-to-peer feedback.
- Good computer skills enabling you to facilitate and produce training on different systems.
- Great customer service skills.
- Experience of working in a customer-facing selling/retail environment.
- Ability to plan and prioritise own time and workload.
Desirable skills/experience you may have
- Previous experience working as part of a team.
- Understanding and experience of learning platforms such as Workday, One Place Learning, and PDW.
- Stakeholder management to build relationships with colleagues and subject matter experts.
Closing Date: June 4, 2026
Pay: £28,400.00 - £34,400.00 Annual
Contract Type: Temporary
Hours of Work: Varied hours of full part time work (37.5 hours per week) across seven days to include early starts, late finishes, evenings and weekends.
Job Level: Partnership Level 9
Where You'll Be Working: Exeter (John Lewis & Partners), 1-11 Sidwell Street, Exeter, Devon, EX4 6NN
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Service and Selling Coach in Exeter employer: John Lewis
At John Lewis, we pride ourselves on being the largest employee-owned business in the UK, fostering a culture of collaboration and respect where every Partner has a voice. As a Service and Selling Coach in Exeter, you'll not only enjoy competitive pay and night premiums but also benefit from a supportive environment that prioritises personal growth and flexible working arrangements, ensuring you thrive both professionally and personally.
StudySmarter Expert Advice🤫
We think this is how you could land Service and Selling Coach in Exeter
✨Tip Number 1
Get to know the company inside out! Research John Lewis and its values, especially around customer service and teamwork. This will help you tailor your approach during interviews and show that you're genuinely interested in being a part of the Partnership.
✨Tip Number 2
Practice your coaching skills! Think about how you would train someone in customer service or selling techniques. You might even want to role-play with a friend to get comfortable with delivering feedback and engaging training sessions.
✨Tip Number 3
Network like a pro! Connect with current or former Partners on LinkedIn. Ask them about their experiences and any tips they might have for landing the Service and Selling Coach role. Plus, it shows you're proactive!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at John Lewis.
We think you need these skills to ace Service and Selling Coach in Exeter
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let your enthusiasm for customer service shine through. We want to see how you can make a real difference in our customers' experiences, so share any relevant stories or examples that highlight your commitment to exceptional service.
Tailor Your Experience:Make sure to align your skills and experiences with the key responsibilities mentioned in the job description. We’re looking for specific examples of how you've trained or coached others, so don’t hold back on showcasing your expertise in this area!
Be Creative and Engaging:Since the role involves delivering training in various styles, show us your creative side in your application. Whether it’s through your writing style or the examples you choose, we want to see how you can engage and inspire others.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at John Lewis.
How to prepare for a job interview at John Lewis
✨Know Your Stuff
Make sure you brush up on your knowledge of John Lewis and its values. Understand their commitment to customer service and how you can contribute to that as a Service and Selling Coach. Being able to discuss specific examples of how you've delivered exceptional service or trained others will really impress.
✨Showcase Your Coaching Skills
Prepare to demonstrate your coaching style during the interview. Think about how you would conduct a training session or give feedback. You might even want to role-play a scenario where you coach a Partner. This will show them you’re not just talking the talk, but you can walk the walk too!
✨Be Creative
Since the role requires creativity in training delivery, come prepared with ideas on how to engage different learning styles. Share examples of innovative training methods you've used in the past. This will highlight your ability to adapt and cater to diverse needs, which is crucial for this position.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training tools they use, or how they measure success in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
