At a Glance
- Tasks: Deliver exceptional customer experiences and maintain shop standards.
- Company: Join the largest employee-owned business in the UK, John Lewis & Partners.
- Benefits: Earn £13.00 per hour, with a Night Premium of £3.75 for late shifts.
- Other info: Flexible working options available to support your work-life balance.
- Why this job: Be part of a team that values kindness, respect, and personal growth.
- Qualifications: Basic IT skills and strong communication; customer service experience is a plus.
The predicted salary is between 27000 - 35000 £ per year.
As a Brand Sponsored Partner, you feel inspired and empowered to seek out every opportunity to achieve the right outcomes for our customers. You'll work with your colleagues, the Brand and Team Manager to generate sales and improve the experience for our customers. Alongside the great service and experiences you provide to our customers, you'll deliver exceptional shop standards through displays, stock availability and general cleanliness. Knowing your customers will enable you to provide the best service we're known for and build their loyalty with our brand for a lifetime.
In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.
Key Responsibilities
- Delivering excellent and market leading customer experiences.
- Put the customer at the heart of everything by proactively acknowledging them and taking the time to identify their needs and expectations. Ensuring these are consistently met and customer queries or complaints are resolved.
- Ensuring every customer has the opportunity to engage directly with the John Lewis brand and the Brand you support through personalised and social marketing.
- Being aware of your best sellers and sales performance to help drive promotions and newness such as seasonal changes.
- Helping to create and supporting marketing events to drive footfall and secure new customers.
- Maximising productivity by offering ideas for continuous improvements.
Essential skills/experience you'll need
- Basic IT literacy skills.
- Strong communication skills.
Desirable skills/experience you may have
- Experience of working in a customer facing role is welcomed but not essential. We'll train you in all you need to know so that you can perform at your best, everyday.
Closing Date: June 1, 2026
Pay: £13.00 (£13.25 After 90 days)
Contract Type: Permanent
Hours of Work: 37.5 hours a week across 7 days, to include every other weekend. Earliest start time 08:00, latest finish time 19:00
Job Level: Partnership Level 10
Where You'll Be Working: Exeter (John Lewis & Partners), 1-11 Sidwell Street, Exeter, Devon, EX4 6NN
ABOUT THE PARTNERSHIP
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us. We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. As Partners, we make all the difference. And, we all own it.
Important points to note:
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Brand Sponsored Partner - Ralph Lauren in Exeter employer: John Lewis
At John Lewis & Partners, we pride ourselves on being the largest employee-owned business in the UK, fostering a culture where every Partner is valued and empowered to contribute to our shared success. Located in Exeter, our team enjoys a supportive work environment that prioritises personal growth, flexible working arrangements, and a commitment to exceptional customer service, all while enjoying competitive pay and unique benefits like Night Premium for late shifts. Join us to be part of a community that embraces diversity, encourages innovation, and strives to create a happier world for both our customers and ourselves.
StudySmarter Expert Advice🤫
We think this is how you could land Brand Sponsored Partner - Ralph Lauren in Exeter
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into Ralph Lauren's history, values, and latest collections. This will help you connect with the brand during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. Being able to share these stories will highlight your commitment to delivering excellent service.
✨Tip Number 3
Be ready to discuss how you can contribute to the team! Come up with ideas on how to improve customer engagement or boost sales. This shows initiative and that you're already thinking about how to make a positive impact.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on being part of the John Lewis family right from the start!
We think you need these skills to ace Brand Sponsored Partner - Ralph Lauren in Exeter
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about providing exceptional customer experiences and being part of our team.
Tailor Your Application:Make sure to customise your application to highlight relevant skills and experiences that match the job description. We love seeing how your background aligns with our values and the responsibilities of the role.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of what makes you a great fit for us.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at John Lewis
✨Know the Brand Inside Out
Before your interview, make sure you research Ralph Lauren and understand their brand values, products, and customer service philosophy. This will help you demonstrate your passion for the brand and how you can contribute to delivering exceptional customer experiences.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight how you identified their needs and resolved any issues. This will show that you put the customer at the heart of everything, just like they expect from a Brand Sponsored Partner.
✨Be Ready to Discuss Sales Performance
Familiarise yourself with basic sales metrics and be prepared to discuss how you can drive promotions and improve sales. Think about how you can contribute to the team’s success by being aware of best sellers and seasonal changes.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during your interview. This could be about the team dynamics, marketing events, or how they measure success in customer engagement. It shows your genuine interest in the role and helps you understand if it’s the right fit for you.
