Herbert Parkinson, part of the John Lewis Partnership, is seeking a Customer Operations Lead to own the end-to-end customer journey across multi-channel channels from enquiry to post-sale support. You will optimise workflows, leverage data, and lead high-performing teams to build scalable operations that deliver an exceptional customer experience.
Based at our Darwen, Lancashire office, you will collaborate with the commercial team to align operations with growth, set meaningful KPIs and SLAs,
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Customer Operations Lead for Scalable Service & Growth in Darwen employer: John Lewis
John Lewis is an exceptional employer, offering a vibrant work culture where every employee is considered a Partner, sharing in the success and responsibilities of the business. With a focus on innovation and personal growth, employees benefit from flexible working arrangements and a supportive environment that encourages creativity and collaboration. Located in the heart of London, the role of Social Community Executive provides a unique opportunity to engage with a diverse community while contributing to a brand that values kindness, respect, and inclusivity.
