Customer Planning Senior Manager, Creative & Production

Here at the John Lewis Partnership, we are looking for a highly organised individual to take ownership of our non-campaign pipeline. While our campaign team delivers major promotional activities, this role is the heartbeat of our "always-on" business, ensuring our day-to-day operational creative needs are planned, prioritised, and delivered to the highest standard. From Visual Merchandising/Point of Sales updates and product packaging to supporting Financial Services and Hospitality, you will be instrumental in ensuring our creative output runs efficiently alongside our main customer plan.

Salary Band: £55,500 to £88,500

Contract type: This position is a 12-month Secondment/Fixed Term contract

Working pattern/flexible working: The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home-based upon your personal needs, whilst balancing the needs of the business. We typically aim for three days a week in the office for collaboration and attendance at key meetings.

Location: This role is based at our London Head Office campus in Pimlico.

Key responsibilities:

• Lead the end-to-end roadmap for all non-campaign creative activity, managing the intake and governance of diverse requests.
• Act as the primary interface between the C&P team and key business stakeholders.
• Define and apply a clear prioritisation framework to protect core creative capacity while streamlining workflows.
• Partner closely with the Campaign Planning team to guarantee cross-functional visibility.

Essential skills/experience you’ll need:

• Strong experience in operational planning, project management, or creative operations in a fast-paced environment.
• Proven ability to manage high-volume, "always-on" request pipelines where priorities frequently shift.
• Experience managing stakeholders across multiple business functions.
• A proactive approach to process improvement.
• Exceptional organisational skills with the ability to maintain visibility over multiple concurrent workstreams.

Desirable skills/experience you may have:

• Familiarity with retail, packaging lifecycles, VM (Visual Merchandising), or POS production processes.
• Experience using project management or workflow software to track creative production.
• Strong influencing skills to manage expectations for stakeholders.

Closing Date: September 12, 2026

Pay: £55,500.00 - £88,500.00 Annual

Contract Type: Temporary

Hours of Work: 35

Job Level: Partnership Level 6

Where You'll Be Working: London Central Office, 1 Drummond Gate, London, SW1V 2QQ

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us. We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE.

It’s important to note that some of our roles are subject to pre-employment vetting. If required, you’ll be informed and provided with information about vetting during the recruitment process. We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants. We want all of our Partners to have a good work-life balance and we support flexible working.