At a Glance
- Tasks: Become a qualified Driver Technician, delivering and installing products with a supportive team.
- Company: Join John Lewis, the UK's largest employee-owned business, focused on innovation and service.
- Benefits: Enjoy competitive pay, evening and night premiums, and flexible working options.
- Other info: Dynamic role with opportunities for growth and a focus on work-life balance.
- Why this job: Make a real impact by bringing joy to customers' homes with your delivery skills.
- Qualifications: Must have a UK B-Category driving licence and great customer service skills.
The predicted salary is between 30000 - 37700 £ per year.
As our Driver Technician Trainee 7.5t, you will be supported through our 3-month trainee programme to become a fully qualified John Lewis Customer Delivery Technician with a C1 driving licence. Once you're fully trained, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' door and installing the products they love into their homes (such as furniture, large electrical appliances, sound systems and TV sets) as part of a 2-person delivery crew.
Due to the nature of these roles, we require all applicants to be 18 or over by their start date.
In addition to your contractual pay, any time worked between 18:00 - 22:00 will attract an Evening Premium at a rate of £2.75 per hour, and any time worked between 22:00 - 06:00 will attract a Night Premium at a rate of £3.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.
Key Responsibilities- Being an ambassador for the John Lewis brand with great customer service is your number one priority.
- Perform daily checks and assist in loading your vehicle with the daily deliveries while collaborating with the warehouse team.
- Show great respect and courtesy for the customer's home, and handle unexpected situations to find the best possible solution for your customers.
- Installing various products (including wall-mount TVs, integrated appliances, and hard-wired appliance installations) efficiently and quickly for our customers, demonstrating how they work once installed.
- Keeping up to date with new products and technologies to perform your role at your best.
- Adhere to all legal driving regulations, including the Working Time Directive and EU regulations to maintain a safe working environment.
- It is important to note that the completion of the 90-day programme will be based on the individual’s input into the programme and may vary based on training needs.
- This role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.
- UK B-Category manual driving licence with no more than 6 points.
- Previous experience in a customer-facing role.
- Great verbal communication skills both over the phone and in person.
- Good understanding of technology and an interest in installation.
- Prior experience in installation and customer delivery services.
- Previous role model or team leader experience.
Closing Date: June 7, 2026
Pay: £30,000.00 - £37,700.00 Annual
Contract Type: Permanent
Hours of Work: 4 days per week, 5 week rota. Monday-Saturday 06:00-17:00.
Job Level: Partnership Level 10
Where You'll Be Working: Brooklands Customer Delivery Hub (John Lewis & Partners), 18 Vickers Drive North, Weybridge, Surrey, KT13 0YU
Important points to note: It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Customer Delivery Hub, Driver Technician Trainee 7.5t employer: John Lewis
At John Lewis, we pride ourselves on being the largest employee-owned business in the UK, fostering a culture where every Partner is valued and empowered. Our Driver Technician Trainee role offers not only competitive pay with additional evening and night premiums but also a supportive environment for personal and professional growth through our comprehensive training programme. Located at the Brooklands Customer Delivery Hub in Weybridge, you'll be part of a team that prioritises exceptional customer service while enjoying a work-life balance that accommodates flexible working arrangements.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Hub, Driver Technician Trainee 7.5t
✨Tip Number 1
Get to know the John Lewis brand inside out! Familiarise yourself with their values and customer service ethos. This will help you stand out during interviews and show that you're genuinely interested in being a part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering great customer service, make sure you can articulate your thoughts clearly. Try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Show off your tech-savviness! Brush up on your knowledge of installation processes and the products you'll be working with. Being able to discuss these topics will demonstrate your enthusiasm and readiness for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the John Lewis family. Don’t wait too long, as roles can close quickly!
We think you need these skills to ace Customer Delivery Hub, Driver Technician Trainee 7.5t
Some tips for your application 🫡
Show Your Customer Service Skills:In your application, make sure to highlight any previous experience in customer-facing roles. We want to see how you’ve gone above and beyond for customers in the past, as being an ambassador for the John Lewis brand is key!
Be Clear About Your Driving Experience:Since this role requires a UK B-Category manual driving licence, be upfront about your driving experience. If you have a clean record or any relevant driving qualifications, let us know right away!
Demonstrate Your Tech Savvy:We’re looking for someone who’s not just a driver but also has a good understanding of technology. Mention any experience you have with installations or tech products to show us you’re ready to tackle the job.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing applications come directly from our future Partners!
How to prepare for a job interview at John Lewis
✨Know Your Stuff
Before the interview, make sure you understand the role of a Driver Technician Trainee. Familiarise yourself with the responsibilities, especially around customer service and product installation. This will show that you're genuinely interested in the position and ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since this role is all about delivering great service, think of examples from your past experiences where you've excelled in customer-facing roles. Be ready to share how you handled difficult situations or went the extra mile for a customer. This will demonstrate your commitment to the John Lewis brand.
✨Be Prepared for Practical Questions
Expect questions that assess your problem-solving skills and ability to handle unexpected situations. Think about scenarios where you had to think on your feet, especially in a delivery or installation context. Practising these responses can help you feel more confident during the interview.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the training programme or the team you'll be working with. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you. Plus, it gives you a chance to learn more about the company culture at John Lewis.
