At a Glance
- Tasks: Deliver and install products with a focus on exceptional customer service.
- Company: Join the UK's largest employee-owned business, John Lewis & Partners.
- Benefits: Competitive salary, evening and night premiums, and flexible working options.
- Other info: Dynamic role with opportunities for personal growth and teamwork.
- Why this job: Be a brand ambassador while making customers' homes better with your skills.
- Qualifications: Must have a manual C1 driving licence and experience in installation.
The predicted salary is between 31500 - 42500 £ per year.
As one of our Installation Specialists based in one of our Customer Delivery Hubs, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' doors and install the products they love into their homes (such as furniture, kitchen appliances, sound systems and TV sets) as part of a 2-person delivery crew, driving a 7.5-tonne vehicle.
In addition to your contractual pay, any time worked between 18:00 - 22:00 will attract an Evening Premium at a rate of £3.25 per hour, and any time worked between 22:00 - 06:00 will attract a Night Premium at a rate of £4.25 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.
Due to its nature, you need to be 18 years or older to work in this role.
Key ResponsibilitiesYour day will see you start at the delivery hub where you are based before heading out on a route. Your responsibilities will include:
- Being an ambassador for the John Lewis brand with great customer service is your number one priority.
- Load up your lorry with the day's deliveries working alongside the warehouse team.
- Showing great respect and courtesy for the customer's home and handling unexpected situations to find the best possible solution for your customers.
- Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
- Keeping up to date with new products and technologies to ensure you perform your role at your best.
- Maintaining a safe working environment.
Please note this role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.
Essential skills/experience you'll need:- Previous experience of installation is required for this role and we'll assist in topping up your knowledge with our very own installer accreditation.
- Manual C1 UK driving licence (with a maximum of 6 points).
- DCPC (Driver Certificate of Professional Competence) or Driver Qualification Card by the first day in the role.
- Tachograph Card.
- Previous experience driving a 7.5-tonne vehicle.
- Previous experience in a customer-facing role.
- Great verbal communication skills both over the phone and in person.
- Good understanding of technology.
- Installation and disconnection of white goods.
- TV installation.
- Assembly of a flat pack.
Closing Date: June 6, 2026
Pay: £31,500.00 - £42,500.00 Annual
Contract Type: Permanent
Hours of Work: 4 days per week, 5 week rota. Monday-Friday 10:00-21:00, Saturday 07:00-18:00
Job Level: Partnership Level 9
Where You'll Be Working: Crossways Customer Delivery Hub (John Lewis & Partners), Unit 60 Charles Park, Greenhithe, Kent, DA2 6QA
Important points to note:It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Customer Delivery Hub, Driver Installer employer: John Lewis
At John Lewis & Partners, we pride ourselves on being the largest employee-owned business in the UK, fostering a culture of collaboration and respect. As a Driver Installer at our Crossways Customer Delivery Hub, you'll enjoy competitive pay, including evening and night premiums, alongside opportunities for personal growth and development within a supportive environment that values your contributions. Join us in delivering exceptional service while thriving in a workplace that champions work-life balance and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Hub, Driver Installer
✨Tip Number 1
Get to know the company! Research John Lewis and understand their values and customer service ethos. This will help you connect with the interviewers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your delivery skills! Since you'll be installing products, think about how you can demonstrate your expertise in handling and installing items. Maybe even role-play some scenarios with a friend to get comfortable with the process.
✨Tip Number 3
Show off your communication skills! As a driver installer, you'll need to interact with customers regularly. Be ready to share examples of how you've provided excellent customer service in the past during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the John Lewis family. Don’t wait too long; apply early to beat the rush!
We think you need these skills to ace Customer Delivery Hub, Driver Installer
Some tips for your application 🫡
Show Your Customer Service Skills:In your application, make sure to highlight any previous experience in customer-facing roles. We want to see how you’ve gone above and beyond for customers in the past, as being an ambassador for the John Lewis brand is key!
Be Clear About Your Driving Experience:Since you'll be driving a 7.5-tonne vehicle, it's crucial to mention your manual C1 UK driving licence and any relevant driving experience. Don’t forget to include your DCPC and Tachograph Card details too!
Demonstrate Your Installation Know-How:If you've got experience with installations, especially with white goods or TVs, shout about it! We’re keen to know how you can bring your skills to our team and help us deliver top-notch service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at John Lewis
✨Know Your Stuff
Make sure you brush up on the products you'll be installing. Familiarise yourself with common appliances and furniture, as well as any new technologies. This will not only help you answer questions confidently but also show your enthusiasm for the role.
✨Customer Service is Key
As an Installation Specialist, you'll be representing the John Lewis brand. Prepare to discuss your previous customer-facing experiences and how you've handled challenging situations. Think of specific examples where you went above and beyond for a customer.
✨Show Off Your Driving Skills
Since you'll be driving a 7.5-tonne vehicle, be ready to talk about your driving experience. Highlight your manual C1 licence and any relevant qualifications like your DCPC or Tachograph Card. If you have stories about navigating tricky deliveries, share those too!
✨Be Ready for Heavy Lifting
This role involves heavy lifting, so it's important to demonstrate your physical capability. Talk about your experience with moving large items and how you ensure safety while doing so. Showing that you understand the physical demands of the job will impress your interviewers.
