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- Tasks: Join our team as a Customer Delivery Driver, installing products and providing top-notch service.
- Company: Be part of John Lewis, the UK's largest employee-owned business, dedicated to quality and service.
- Benefits: Enjoy competitive salaries, flexible working options, and a supportive work environment.
- Why this job: Make a difference by delivering joy to customers while developing valuable skills in a dynamic role.
- Qualifications: Must be over 18 with a UK B-Category driving licence; customer service experience is a plus.
- Other info: Heavy lifting involved; apply early as roles may close quickly due to high demand.
The predicted salary is between 28646 - 34353 £ per year.
As one of our Installation Specialists based in one of our Customer Delivery Hubs, you'll have the unique opportunity to bring our distinctive John Lewis service right to our customers' doors and install the products they love into their homes (such as furniture, kitchen appliances, sound systems, and TV sets) as part of a two-person delivery crew.
At a glance:
- Roles Available: Customer Delivery Hub Driver - Driver Trainee, Installer & Technician
- Position: Permanent
- Location: Avonmouth CDH (Bristol)
- Salary: Please note the expected starting rates for a Customer Delivery Hub, Driver Trainee will be £28,646 (Annual), Installer will be £32,149 (Annual) & Technician will be £34,353 (Annual).
Please note: Due to the nature of these roles, we require all applicants to be over 18 to apply.
Driver Trainee's key Responsibility:
- Complete the 12 month Customer Delivery Driver Trainee programme to become a fully qualified John Lewis Customer Delivery Installer by meeting the relevant criteria.
- Be an ambassador for the John Lewis brand with great customer service as your number one priority.
- Assist in loading your vehicle with the daily deliveries while collaborating with the warehouse team.
- Show great respect and courtesy for the customer's home and handle unexpected situations to find the best possible solution for your customers.
- Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
- Keeping up to date with new products and technologies to perform your role at your best.
- Maintaining a safe working environment.
Please note this role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.
Essential skills/experience you'll need as a CDH Driver Trainee:
- UK B-Category manual driving licence with no more than 6 points.
- Have great verbal communication skills both over the phone and face to face.
- Good understanding of technology and an interest in installation.
Desirable skills/experience you can bring to the Driver Trainee role:
- Previous experience of installation and customer delivery driving.
Driver Installer's key Responsibility:
- Your day will see you start at the delivery hub where you are based before heading out on route where your responsibilities will include:
- Being an ambassador for the John Lewis brand with great customer service is your number one priority.
- Load up your lorry with the day's deliveries working alongside the warehouse team.
- Showing great respect and courtesy for the customer's home and handling unexpected situations to find the best possible solution for your customers.
- Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
- Keeping up to date with new products and technologies to ensure you perform your role at your best.
- Maintaining a safe working environment.
Please note this role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.
Essential skills/experience you'll need as a CDH Driver Installer:
- Manual C1 UK driving licence (with a maximum of 6 points).
- DCPC (Drivers Qualification Card) by the first day in role and Tachograph Card.
- Previous experience driving a 7.5-tonne vehicle.
- Previous experience in a customer-facing role.
- Great verbal communication skills both over the phone and face-to-face.
- Good understanding of technology.
Desirable skills/experience you can bring to the Installer role:
- Installation and disconnection of white goods.
- TV installation.
- Assembly of a flat pack.
Driver Technician's key Responsibility:
- Your day will see you start at the delivery hub where you are based before heading out on route where your responsibilities will include:
- Being an ambassador for the John Lewis brand with great customer service is your number one priority.
- Coach, develop and assess your delivery driver colleagues and give them the knowledge they need to perform at their best and represent our brand.
- Load up your lorry with the day's deliveries working alongside the warehouse team.
- Showing great respect and courtesy for the customer's home and handling unexpected situations to find the best possible solution for your customers.
- Installing a variety of products (including wall-mount TVs, integrated appliances, hard-wired appliance installations). This will be completed efficiently and quickly for our customers and demonstrate how they work once installed.
- Keeping up to date with new products and technologies to ensure you perform your role at your best.
- Maintaining a safe working environment.
Please note this role requires heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.
Essential skills/experience you'll need as CDH Driver Technician:
- Manual C1 UK driving licence (with a maximum of 6 points).
- DCPC (Drivers Qualification Card) and Tachograph Card.
- Previous experience driving a 7.5-tonne vehicle.
- Previous experience in a customer-facing role.
- Great verbal communication skills both over the phone and face-to-face.
- Good understanding of technology.
Desirable skills/experience you can bring to the Technician role:
- Experience in-home delivery and installation of electrical and furniture products.
- Experience with electrical installations, (including integrated appliances) and wall-mount TVs.
- Installation and disconnection of white goods.
- TV installation.
- Able to evidence the skills, knowledge and ability to complete the replacement of domestic light fittings, accessories and cooking appliances.
- Assembly of flat pack.
About The Partnership: We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.
We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note: It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Contact Detail:
John Lewis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Drivers, 7.5T
✨Tip Number 1
Familiarise yourself with the John Lewis brand and its values. Understanding their commitment to customer service will help you demonstrate your alignment with their mission during any discussions.
✨Tip Number 2
Brush up on your driving skills, especially if you have experience with 7.5-tonne vehicles. Being confident in your driving abilities will not only help you in the role but also impress the hiring team.
✨Tip Number 3
Prepare to discuss your previous customer-facing experiences. Highlighting how you've handled challenging situations or provided excellent service can set you apart from other candidates.
✨Tip Number 4
Show enthusiasm for technology and installation processes. Being knowledgeable about the products you'll be delivering and installing will demonstrate your readiness for the role and your commitment to continuous learning.
We think you need these skills to ace Customer Delivery Drivers, 7.5T
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and driving roles. Emphasise any previous work involving heavy lifting or installation tasks, as these are key aspects of the job.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the John Lewis brand. Mention specific skills that align with the job description, such as your communication abilities and experience with technology.
Highlight Relevant Qualifications: Clearly state your driving qualifications, including your UK B-Category manual driving licence and any other relevant certifications like the DCPC and Tachograph Card. This will show you meet the essential criteria for the role.
Showcase Customer Service Skills: Provide examples of how you've delivered excellent customer service in past roles. This could include handling difficult situations or going above and beyond to ensure customer satisfaction, which is crucial for this position.
How to prepare for a job interview at John Lewis
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Customer Delivery Driver, including heavy lifting and installation tasks. Familiarise yourself with the products you'll be delivering and installing, as this will show your enthusiasm and preparedness.
✨Demonstrate Excellent Customer Service Skills
As an ambassador for the John Lewis brand, it's crucial to showcase your customer service skills. Prepare examples of how you've handled difficult situations or provided exceptional service in previous roles to highlight your ability to connect with customers.
✨Showcase Your Communication Skills
Effective communication is key in this role. Be ready to discuss how you communicate with team members and customers, both face-to-face and over the phone. Practice clear and concise responses to common interview questions.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific delivery or installation scenarios. Think through potential challenges you might face on the job and how you would resolve them, demonstrating your problem-solving abilities.
