At a Glance
- Tasks: Deliver exceptional customer experiences and maintain high shop standards.
- Company: Join the UK's largest employee-owned business, John Lewis & Partners.
- Benefits: Earn £13.00 per hour, with a Night Premium of £3.75 for late shifts.
- Other info: Flexible working options available to support your work-life balance.
- Why this job: Be part of a team that values kindness, respect, and personal growth.
- Qualifications: Basic IT skills and strong communication; customer service experience is a plus.
The predicted salary is between 27000 - 35000 £ per year.
As a Brand Sponsored Partner, you feel inspired and empowered to seek out every opportunity to achieve the right outcomes for our customers. You'll work with your colleagues, the Brand and Team Manager to generate sales and improve the experience for our customers. Alongside the great service and experiences you provide to our customers, you'll deliver exceptional shop standards through displays, stock availability and general cleanliness. Knowing your customers will enable you to provide the best service we're known for and build their loyalty with our brand for a lifetime.
In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.
Key Responsibilities
- Delivering excellent and market leading customer experiences.
- Put the customer at the heart of everything by proactively acknowledging them and taking the time to identify their needs and expectations. Ensuring these are consistently met and customer queries or complaints are resolved.
- Ensuring every customer has the opportunity to engage directly with the John Lewis brand and the Brand you support through personalised and social marketing.
- Being aware of your best sellers and sales performance to help drive promotions and newness such as seasonal changes.
- Helping to create and supporting marketing events to drive footfall and secure new customers.
- Maximising productivity by offering ideas for continuous improvements.
Essential skills/experience you'll need
- Basic IT literacy skills.
- Strong communication skills.
Desirable skills/experience you may have
- Experience of working in a customer facing role is welcomed but not essential. We'll train you in all you need to know so that you can perform at your best, everyday.
Closing Date: June 11, 2026
Pay: £13.00 (£13.25 After 90 days)
Contract Type: Permanent
Hours of Work: Varied hours of full time work across seven days to include early starts, late finishes, evenings and weekends.
Job Level: Partnership Level 10
Where You'll Be Working: Cheltenham (John Lewis & Partners), 123 High Street, Cheltenham, Gloucestershire, GL50 1DQ
ABOUT THE PARTNERSHIP
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us. We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. As Partners, we make all the difference. And, we all own it.
Important points to note:
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Brand Sponsored Partner, Paul Smith in Cheltenham employer: John Lewis
At John Lewis & Partners, we pride ourselves on being the largest employee-owned business in the UK, fostering a culture where every Partner is valued and empowered to contribute to our shared success. Located in Cheltenham, we offer competitive pay, including a Night Premium for late shifts, alongside flexible working options that support a healthy work-life balance. With a commitment to personal growth and a collaborative environment, we ensure that our Partners thrive both individually and as part of a dedicated team, making it an exceptional place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Brand Sponsored Partner, Paul Smith in Cheltenham
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Paul Smith's style, values, and customer base. This will help you connect with the team and show that you're genuinely interested in contributing to their success.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers regularly, being able to express yourself clearly and confidently is key. Try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Show off your proactive side! Think of ways you can enhance customer experiences or improve shop standards. Bring these ideas to the interview to demonstrate your commitment to making a difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team. Don’t wait too long, as roles can close quickly!
We think you need these skills to ace Brand Sponsored Partner, Paul Smith in Cheltenham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about providing exceptional customer experiences and being part of our team.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the key responsibilities mentioned in the job description. We love seeing candidates who understand what we’re all about!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for us.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it reaches us directly and gives you the best chance of standing out in the process.
How to prepare for a job interview at John Lewis
✨Know the Brand Inside Out
Before your interview, take some time to research Paul Smith and John Lewis. Understand their values, customer service philosophy, and what makes them stand out in the retail world. This knowledge will help you demonstrate your passion for the brand and how you can contribute to their mission.
✨Showcase Your Customer Service Skills
Since the role revolves around delivering exceptional customer experiences, think of specific examples from your past where you've gone above and beyond for a customer. Be ready to discuss how you identified their needs and resolved any issues, as this will highlight your ability to put customers at the heart of everything.
✨Be Prepared for Situational Questions
Expect questions that ask how you would handle various customer scenarios. Practice responses that reflect your problem-solving skills and ability to stay calm under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Demonstrate Team Spirit
As a Brand Sponsored Partner, collaboration is key. Be prepared to talk about your experience working in teams and how you’ve contributed to a positive work environment. Highlight any ideas you’ve had for continuous improvement, as this shows your proactive approach and commitment to the team’s success.
