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- Tasks: Deliver outstanding customer service and maintain exceptional shop standards.
- Company: Join the largest employee-owned business in the UK, John Lewis & Partners.
- Benefits: Competitive pay, night premium, flexible working hours, and training provided.
- Other info: Exciting opportunities for career development in a supportive environment.
- Why this job: Be part of a team that values kindness, respect, and personal growth.
- Qualifications: Basic IT skills and strong communication; customer service experience is a plus.
The predicted salary is between 27000 - 35000 £ per year.
As a Customer Assistant in one of our John Lewis shops, you'll make sure our difference is felt through the delivery of outstanding customer service and highlighting our first class in store experiences. Alongside the great service you provide to our customers, you'll deliver exceptional shop standards through displays, stock availability and general cleanliness. Knowing your customers will enable you to provide the best service we're known for and build their loyalty with our brand for a lifetime.
In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.
Key Responsibilities
- Delivering engaging and inspirational customer service at every stage of the customer journey.
- Using your product knowledge and sales training to drive sales and increase profits for the Partnership.
- Putting the customer at the heart of everything you do, proactively acknowledging and taking the time to understand what they are looking for / resolve any queries they may have.
- Working flexibly across the shop to support the wider team as required, including till support, stock replenishment, price ticketing and general shop-keeping tasks.
- Identifying areas of improvement and implementing solutions.
- Helping to protect our profits by supporting with accurate stock counts.
Essential skills/experience you'll need
- Basic IT literacy.
- Strong communication skills.
Desirable skills/experience you may have
- Experience of working in a customer facing role is welcomed but not essential. We'll train you in all you need to know so that you can perform at your best, everyday.
- Merchandising and product displays experience.
Closing Date: May 9, 2026
Pay: £13.00 (£13.25 After 90 days)
Contract Type: Permanent
Hours of Work: Varied hours of full time work (37.5 hours per week) across seven days to include early starts, late finishes, evenings and weekends.
Job Level: Partnership Level 10
Where You'll Be Working: Cardiff (John Lewis & Partners), The Hayes, Cardiff, Vale of Glamorgan, CF10 1EG
Important points to note:
- It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates).
- We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
- We want all of our Partners to have a good work-life balance and we support flexible working.
Customer Assistant in Cardiff employer: John Lewis
Contact Detail:
John Lewis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant in Cardiff
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on John Lewis and its values. This will help you connect with the brand and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your commitment to outstanding service.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and professional. First impressions matter, and looking polished can set the tone for a great conversation about how you can contribute to the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the John Lewis family. Don’t wait too long, as roles can close quickly!
We think you need these skills to ace Customer Assistant in Cardiff
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any experience you have in customer service. We want to see how you can deliver that outstanding service we pride ourselves on at John Lewis.
Be Yourself: We value authenticity, so don’t be afraid to let your personality shine through in your application. Share your unique experiences and how they’ve shaped your approach to customer care.
Tailor Your Application: Make sure to tailor your application to the role. Use keywords from the job description to show us you understand what we're looking for and how you fit into our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out!
How to prepare for a job interview at John Lewis
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service skills. Think about times you've gone above and beyond for a customer or resolved a tricky situation. Be ready to share these examples, as they’ll show you understand the importance of putting the customer at the heart of everything.
✨Familiarise Yourself with the Brand
Take some time to learn about John Lewis and its values. Understanding their commitment to outstanding service and how they differentiate themselves from competitors will help you align your answers with their ethos during the interview.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific situations in the shop. Think through scenarios like dealing with an unhappy customer or managing stock replenishment. Practising these responses can help you feel more confident and articulate during the interview.
✨Show Your Flexibility
Since the role requires working varied hours, be prepared to discuss your availability and willingness to adapt. Highlight any previous experience where you’ve had to be flexible, whether it’s in work or other commitments, to demonstrate that you’re ready to support the team whenever needed.