At a Glance
- Tasks: Lead CX measurement projects and deliver actionable insights for business decisions.
- Company: Join the largest employee-owned business in the UK, home to John Lewis and Waitrose.
- Benefits: Competitive salary, flexible working, and a supportive work-life balance.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by championing customer sentiment and driving innovation.
- Qualifications: Extensive CX tracking experience and strong analytical storytelling skills required.
The predicted salary is between 62000 - 115000 £ per year.
ABOUT THE ROLE
Salary: Up to £70,000
Contract type: This is a 12 month Fixed term contract
Working pattern: Our blended working approach allows you to work between the office (Bracknell) and home based on your needs and the business.
Location: Bracknell
Key responsibilities
- CX Insight Leadership: Lead major CX measurement and CSat tracking projects to deliver actionable insights for business decisions.
- Customer Advocacy: Champion customer sentiment and tracking methodologies (NPS/CSAT) across the business.
- Supplier Management: Manage 3rd party agencies to ensure data accuracy, project delivery, and value for money.
- Reporting & Innovation: Deliver weekly, monthly, and quarterly tracking reports while driving continuous insight generation innovation.
- Stakeholder Engagement: Partner with cross-functional senior leaders, using compelling storytelling to translate data into action.
Essential skills/experience you’ll need
- CX Tracking Expertise: Extensive experience in a CX tracking role (client or agency-side) - ideally within a grocery or retail environment, with deep knowledge of NPS and CSAT methodologies.
- Analytical & Storytelling Skills: Highly analytical with the ability to digest large volumes of data, conduct complex analyses (longitudinal, correlation, cluster), and translate findings into a succinct, punchy, and compelling story for senior audiences.
- Supplier Management: Proven track record of managing agency providers, self-serve data visualisation platforms, and partner agencies to deliver projects on time and within budget.
- Leadership & Collaboration: Experience managing peers and stakeholders, developing team culture, and collaborating across complex matrix environments and cross-functional teams.
- Commercial Acumen: Outstanding commercial acumen with a track record of applying insights to drive actionable change in a fast-paced commercial environment.
- Industry Networks: An active industry network to bring best-practice research, insight initiatives, and innovations to the business.
Desirable skills/experience you may have
- Employee-Owned Culture: Experience working within a Purpose-led and/or employee-owned business structure.
- Data Integration: Experience linking survey and transactional data, and supporting Single Customer View (SCV) development.
Closing Date: June 10, 2026
Pay: £62,000.00 - £115,000.00 Annual
Contract Type: Temporary
Hours of Work: Mon - Fri Standard Contract Hours
Job Level: Partnership Level 6
Where You'll Be Working: Bracknell Campus, Doncastle Road, Bracknell, Berkshire, RG12 8YA
ABOUT THE PARTNERSHIP
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us. We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose. As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. As Partners, we make all the difference. And, we all own it.
Important points to note: It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles. We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Insight Manager - CX Tracking in Bracknell employer: John Lewis
As the largest employee-owned business in the UK, we pride ourselves on fostering a collaborative and inclusive work culture where every Partner has a voice and shares in our collective success. Located in Bracknell, our innovative environment encourages personal and professional growth, offering flexible working arrangements and a commitment to work-life balance, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Insight Manager - CX Tracking in Bracknell
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising your storytelling skills. You’ll want to showcase your analytical prowess and how you've turned data into actionable insights. Make it engaging and relatable!
✨Tip Number 3
Don’t just focus on your experience; highlight your passion for customer experience. Show them you’re not just about numbers but also about making a real impact on customer sentiment and satisfaction.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates right there, so keep checking back!
We think you need these skills to ace Insight Manager - CX Tracking in Bracknell
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Insight Manager role. Highlight your CX tracking expertise and any relevant experience in grocery or retail environments. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us your story! Use it to showcase your analytical and storytelling skills, and explain how you can drive actionable change. Remember, we love a good narrative that connects data to real-world impact.
Showcase Your Leadership Experience:Don’t forget to mention your experience in managing peers and stakeholders. We value collaboration and leadership, so share examples of how you've developed team culture and worked across complex environments.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at John Lewis
✨Know Your CX Metrics
Make sure you’re well-versed in NPS and CSAT methodologies. Brush up on how these metrics impact customer experience and business decisions, as you'll need to demonstrate your expertise in CX tracking during the interview.
✨Tell a Compelling Story
Prepare to showcase your analytical skills by translating complex data into engaging narratives. Think of examples where your insights led to actionable changes, and practice presenting them in a way that resonates with senior stakeholders.
✨Showcase Supplier Management Skills
Be ready to discuss your experience managing third-party agencies. Highlight specific projects where you ensured data accuracy and project delivery, and be prepared to explain how you achieved value for money.
✨Emphasise Collaboration and Leadership
Since this role involves working with cross-functional teams, think of instances where you successfully collaborated with peers and stakeholders. Share how you fostered team culture and drove results in a matrix environment.
