At a Glance
- Tasks: Support seamless operations and provide top-notch admin support in a collaborative team.
- Company: Join the largest employee-owned business in the UK, home to John Lewis and Waitrose.
- Benefits: Enjoy competitive pay, evening and night premiums, and flexible working options.
- Other info: Opportunities for professional development and growth within the supply chain network.
- Why this job: Gain valuable stakeholder management skills while making a real impact in a dynamic environment.
- Qualifications: Basic IT knowledge, great communication skills, and effective organisation abilities.
As our Customer Delivery Hub Administrator, you will work closely with a collaborative team to ensure a seamless Customer Delivery Hub operation and high-quality administrative support for our internal and external stakeholders. You will resolve Stakeholder queries efficiently and effectively by utilising our Customer Delivery Hub systems and communication channels.
In addition to your contractual pay, any time worked between 18:00 - 22:00 will attract an Evening Premium at a rate of £2.75 per hour, and any time worked between 22:00 - 06:00 will attract a Night Premium at a rate of £3.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.
Key Responsibility
As our CDH Administrator, your day will be based at your Customer Delivery Hub where you will complete the responsibilities of your role. This will include:
- Coordinate purchase orders for your distribution site, with a keen understanding of financial budgets, raising orders and receipting.
- Monitoring stock levels of sundry items.
- Coordinating orders and allocating Business dress for current and new Partners on site.
- Understanding and adhering to the General Data Protection Regulation (GDPR).
- Promoting and adhering to all Legal, Health & Safety and Site Operating procedures.
- Assisting the management team to ensure operational tasks are completed in an accurate and timely manner. This may include note-taking for formal meetings or inputting Distribution Third Party's hours into our HR system.
Why join our Customer Delivery Hub as an Administrator?
By supporting your site’s administrative operation to run smoothly and in line with our policy and procedures, you will provide a high-quality service to our customers. You will gain comprehensive stakeholder skills management through interacting with our onsite partners, Customer Delivery resolutions team, management team, suppliers and other third parties daily. We will value and encourage your professional development. Working as our CDH Administrator means you will have the opportunity to develop and learn new skills within our supply chain network. You will work closely with our transport admin operation with the potential to gain knowledge about transport compliance.
Essential skills/experience you'll need:
- Basic knowledge of IT systems and Google Suite programs such as Excel.
- Great interpersonal communication skills.
- Effective organisation and planning skills.
Desirable skills/experience you can bring:
- Previous experience working with mobile workers (e.g. Drivers).
- Experience working in an administrative role.
- Experience of working in a supply chain environment.
Closing Date: July 16, 2026
Pay: £26,350.00 - £31,500.00 Annual
Contract Type: Temporary
Hours of Work: Monday - Friday 06:00-14:00 Every other Saturday, 2nd working week is day off Thursday to work a Saturday.
Job Level: Partnership Level 10
Where You'll Be Working: Cranbrook Way Customer Delivery Hub (John Lewis & Partners), 4 Cranbrook Way, Solihull, B90 4GT
Important points to note:
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator CDH
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like John Lewis.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like John Lewis. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Administrator CDH
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to John Lewis.
How to prepare for a job interview at John Lewis
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in John Lewis's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services John Lewis offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
