At a Glance
- Tasks: Support the fleet maintenance strategy and ensure parts stock is maintained.
- Company: Join the largest employee-owned business in the UK, John Lewis Partnership.
- Benefits: Enjoy competitive pay, evening and night premiums, and flexible working options.
- Other info: Exciting career opportunities in a dynamic and supportive environment.
- Why this job: Be part of a team that values kindness, respect, and personal growth.
- Qualifications: Good communication skills, IT proficiency, and attention to detail required.
In addition to your contractual pay, any time worked between 18:00 - 22:00 will attract an Evening Premium at a rate of £2.75 per hour, and any time worked between 22:00 - 06:00 will attract a Night Premium at a rate of £3.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.
Location: Aylesford RDC
Hours of work: Monday to Friday 8:00-16:00
As an Administration Assistant, you will support the John Lewis Partnership’s Commercial Vehicle Fleet (vans and trucks) to achieve the Central Transport maintenance strategy. You will ensure parts stock available and levels are maintained, as well as ensuring the timely booking on in-house and 3rd party fleet maintenance and repair. You will update the Fleet Maintenance system with all relevant information, ensuring excellent communication at all stages.
Essential skills you’ll need:
- Good communication and Customer Service skills
- Intermediate level IT skills
- Good attention to detail
Desirable skills you could have:
- Full UK driving licence
- Advanced Excel skills and JAAMA system
- Commercial fleet administration experience
- Parts management
- Experience of Fleet management systems
- Contractor handling
Closing Date: June 15, 2026
Pay: £27,400.00 - £33,500.00 Annual
Contract Type: Permanent
Hours of Work: 37.5
Job Level: Partnership Level 10
Where You'll Be Working: Aylesford Regional Distribution Centre (Waitrose & Partners), Beddow Way, Aylesford, Kent, ME20 7AT
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Administration Assistant employer: John Lewis
At John Lewis Partnership, we pride ourselves on being the largest employee-owned business in the UK, fostering a culture where every Partner is valued and empowered. Located at our Aylesford Regional Distribution Centre, you will enjoy competitive pay, including evening and night premiums, alongside a commitment to work-life balance and flexible working arrangements. With a focus on personal and professional growth, we create an inclusive environment that encourages collaboration and innovation, making it an exceptional place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Administration Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at John Lewis. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like John Lewis before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administration Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to John Lewis:Your cover letter is your chance to shine! Tell us why you want to work at John Lewis specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at John Lewis!
How to prepare for a job interview at John Lewis
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
