At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer service at Waitrose.
- Company: Join the renowned Waitrose brand known for its quality and customer focus.
- Benefits: Enjoy a competitive salary, night premium pay, and opportunities for career growth.
- Other info: Flexible hours with varied shifts, perfect for balancing work and study.
- Why this job: Make a real impact by fostering a supportive team culture and enhancing customer loyalty.
- Qualifications: Proven leadership experience in a fast-paced retail environment is essential.
As a Team Manager in one of our Waitrose shops, you'll influence and motivate your team and be a positive role model for delivering outstanding Partner‑led, customer service that is distinctively Waitrose, passionate Partners serving food lovers. Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keeping them returning again and again by earning their trust and loyalty for a lifetime, whilst helping to maximise sales and profit.
In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £4.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements. Due to the nature of this role, applicants must be 18 years or over to apply. It's fast paced and at times you'll oversee the entire day-to-day operation of the shop.
Key Responsibilities
- Using your commercial skills to maximise sales and profit while minimising wastage.
- Ensuring consistently high levels of availability and merchandising as well as delivering an efficient, legal, and secure store operation.
- Improving and maintaining customer satisfaction.
- Using your people skills to manage your team, from leading and inspiring to people related tasks like organising holidays and managing absences.
- Create a supportive culture of care, belonging, pace and productivity.
- Engage and lead partners in delivering and embedding change consistently and effectively within your shop.
Essential skills/experience you'll need
- Experience of leading a team with a proven track record in a fast-paced, customer-focused environment.
- Ability to build high-performing teams, recognise talent, and hold regular, honest performance conversations.
- A passion for retail, understanding competitors and the economic factors impacting the Partnership.
- Ability to assess workload realistically and adapt plans to ensure deadlines are hit and stakeholder relationships are maintained.
- Ability to communicate with clarity and influence stakeholders at all levels.
Desirable skills/experience you may have
- Experience with Disciplinary & Grievance processes.
- Hiring Manager/ Recruitment experience.
- Food Hygiene Level 3.
- Personal licence holder.
- Experience in regulatory compliance management.
Closing Date: June 17, 2026
Pay: £32,000.00 - £45,600.00
Annual Contract Type: Temporary
Hours of Work: Varied hours of full time work (37.5 hours) across seven days to include early starts, late finishes, evenings and weekends.
Job Level: Partnership Level 8
Where You'll Be Working: Witney (Waitrose & Partners), 25 Woolgate Centre, Witney, Oxfordshire, OX28 6AR
Team Manager in Witney employer: John Lewis plc
At Waitrose, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters teamwork and personal growth. As a Team Manager in our Witney shop, you'll not only lead a passionate team dedicated to outstanding customer service but also benefit from competitive pay, including a Night Premium for late shifts, and opportunities for career advancement within a supportive environment that values every Partner's contribution.
