At a Glance
- Tasks: Deliver quality Waitrose produce and support shop tasks.
- Company: Join the friendly team at Waitrose, known for excellent service.
- Benefits: Earn £14.31 per hour with night premium and flexible hours.
- Other info: Part-time hours with opportunities for growth in a supportive environment.
- Why this job: Make a difference by delivering fresh produce and connecting with customers.
- Qualifications: Must have a valid UK driving licence and great customer service skills.
About the Role
As one of our Customer Delivery Drivers, you’ll bring the unique blend of quality Waitrose produce and Partner‑led service right to our customers’ doors. You will also support the shop team with daily tasks such as stock replenishment and housekeeping. Any time worked between 22:00 and 06:00 will attract a night premium of £3.75 per hour. You must be at least 18 years old.
Key Responsibilities
- Check your delivery routes for the day.
- Load and prepare your van for deliveries, ensuring all orders are together and can be efficiently delivered directly to customers.
- Ensure all vehicle safety checks are complete and maintain full road compliance and health and safety standards.
- Represent the Waitrose brand on the road and provide excellent customer service as your number one priority.
- Help customers with their shopping and build rapport with them based on trust and service.
- Support the wider shop team when required with general shopkeeping tasks.
Essential Skills / Experience
- Full valid B‑Category UK manual driving licence with no more than 6 points.
- Excellent customer service skills.
- Strong time‑management skills.
- Ability to cope with the physical requirements of the role (e.g. lifting crates, moving cages).
- Comfortable working independently with self‑motivation and adaptability.
- IT literacy.
Desirable Skills / Experience
- Previous experience in a driving role and knowledge of chilled vehicles.
Job Details
- Closing Date: June 17, 2026
- Pay: £14.31 per hour
- Contract Type: Permanent
- Hours of Work: Varied part‑time work (16‑25 hours a week) across seven days, including early starts, late finishes, evenings and every weekend between 06:15 and 21:45.
- Job Level: Partnership Level 10
- Location: Willerby (Waitrose & Partners), Beverley Road, Willerby, North Yorkshire, HU10 6EB
Customer Delivery Driver, Supermarket Assistant in Willerby employer: John Lewis plc
At Waitrose, we pride ourselves on being an exceptional employer, offering our Customer Delivery Drivers a supportive work environment that values quality service and teamwork. With competitive pay, including a night premium, and opportunities for personal growth within the company, our staff enjoy a culture of respect and collaboration in the vibrant community of Willerby. Join us to be part of a brand that prioritises both customer satisfaction and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver, Supermarket Assistant in Willerby
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like John Lewis plc and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at John Lewis plc and let us see your personality shine through!
We think you need these skills to ace Customer Delivery Driver, Supermarket Assistant in Willerby
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and John Lewis plc.
Get Familiar with Our Brand:Before applying, take some time to learn about John Lewis plc and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at John Lewis plc
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress John Lewis plc.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which John Lewis plc will surely appreciate.
