At a Glance
- Tasks: Lead and motivate your team to deliver exceptional customer service in a fast-paced environment.
- Company: Join Waitrose, a brand known for its commitment to quality and customer satisfaction.
- Benefits: Competitive salary, night premium, flexible working options, and career development opportunities.
- Other info: Dynamic work culture with opportunities for growth and a supportive team environment.
- Why this job: Make a real impact on customer experiences while developing your leadership skills.
- Qualifications: Experience in team leadership and a passion for retail are essential.
ABOUT THE ROLE
As a Team Manager in one of our Waitrose shops, you will influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctively Waitrose.
You will lead with strong leadership and teamwork to positively impact customer impressions of the brand, trust, and loyalty while helping to maximise sales and profit.
Night premium applies for hours worked between 22:00 and 06:00 at £4.75 per hour, including for Partners enrolled on Enhanced Hours Premium arrangements.
Applicants must be 18 years or over to apply.
Key Responsibilities
- Oversee the day-to-day operation of the shop in a fast-paced environment.
- Utilise commercial skills to maximise sales and profit while minimising wastage.
- Ensure high levels of availability and merchandising, and maintain a legal and secure store operation.
- Improve and maintain customer satisfaction.
- Lead and manage the team, including organising holidays and managing absences.
- Create a supportive culture of care, belonging, pace and productivity.
- Engage and lead partners in delivering and embedding change consistently and effectively within the shop.
Essential skills/experience
- Experience of leading a team with a proven track record in a fast-paced, customer-focused environment.
- Ability to build high-performing teams, recognise talent, and hold regular, honest performance conversations.
- A passion for retail, understanding competitors and the economic factors impacting the Partnership.
- Ability to assess workload realistically and adapt plans to ensure deadlines are hit and stakeholder relationships are maintained.
- Ability to communicate with clarity and influence stakeholders at all levels.
Desirable skills/experience
- Experience with Disciplinary & Grievance processes.
- Hiring Manager/Recruitment experience.
- Food Hygiene Level 3.
- Personal licence holder.
- Experience in regulatory compliance management.
- Details
- Closing Date: July 15, 2026
- Annual Contract Type: Permanent
- Hours of Work: Varied hours of full time work (37.5 hours per week) across seven days, including early starts, late finishes, evenings and weekends
- Job Level: Partnership Level 8
- Location: Truro (Waitrose & Partners), Tregurra Park, Truro, Cornwall, TR1 1RH
Additional information: Some roles may require pre-employment vetting (including DBS checks).
If required, you will be informed during the recruitment process.
DBS checks will be carried out by a third-party body, and financial probity checks may also be required for some roles.
We encourage timely applications as vacancies can close early if there is high demand.
We support flexible working where possible, including flexible or compressed hours, job sharing, or shorter hour contracts.
Please discuss these options with the hiring manager during your interview.
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StudySmarter Expert Advice🤫
We think this is how you could land Team Manager in Truro
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like John Lewis plc, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like John Lewis plc!
We think you need these skills to ace Team Manager in Truro
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at John Lewis plc, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at John Lewis plc and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show John Lewis plc that you’re ready to jump in and contribute right away!
How to prepare for a job interview at John Lewis plc
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
