At a Glance
- Tasks: Lead a team of Customer Assistants to deliver exceptional service and create a seamless shopping experience.
- Company: Join a dynamic retail environment focused on customer satisfaction and team empowerment.
- Benefits: Competitive salary, night shift premium, flexible working options, and professional development opportunities.
- Other info: Temporary contract with various full-time hours and excellent career growth potential.
- Why this job: Inspire and develop your team while making a real impact on customer experiences.
- Qualifications: Experience in leading teams in fast-paced, customer-focused environments.
The predicted salary is between 32000 - 45600 £ per year.
As a Team Manager of Customer Assistants you will support the leadership team to ensure that every customer who visits or interacts with the shop receives an exceptional service experience through the creation of a seamless customer shopping journey. You will be an outstanding specialist in people, inspiring and developing your Partners (employees) and enabling each of them to reach their full potential.
Night work is paid with a premium of £4.75 per hour for any time worked between 22:00 and 06:00. This also applies to existing Partners who have enrolled onto Enhanced Hours Premium arrangements. Applicants must be 18 years or older.
KEY RESPONSIBILITIES- Strive for high levels of customer and Partner (employee) satisfaction.
- Empower your team to act with authority and accountability in a supportive culture that promotes professional growth.
- Build genuine relationships with customers and internal and external stakeholders.
- Work with the wider shop leadership team and take on duty manager responsibilities when required.
- Develop a clear resourcing strategy to recruit Partners capable, aspiring and passionate about delivering outstanding service.
- Experience of leading a large team in a fast‑paced, customer‑focused environment with a proven track record as a specialist in people and empowerment.
- Disciplinary and grievance experience.
- Hiring manager / recruitment experience.
Pay: £32,000.00 – £45,600.00 per annum.
Contract type: Temporary.
Hours of work: Various hours of full‑time work (37.5 per week) across seven days, including early starts, late finishes, evenings and weekends.
There are two vacancies:
• Vacancy 1 – end date 27/03/2027.
• Vacancy 2 – end date 27/11/2027.
Closing date: 9 June 2026.
PRE‑EMPLOYMENT VETTINGRoles may be subject to pre‑employment vetting, which can include DBS checks and financial probity checks. Information will be provided during the recruitment process, and candidates are encouraged to complete any vetting documents promptly to avoid delays.
FLEXIBLE WORKINGWe support flexible working, which may include compressed hours, job sharing or shorter hour contracts where possible. Discuss options with the hiring manager during your interview.
Team Manager in Trafford employer: John Lewis plc
As a Team Manager at our company, you will thrive in a dynamic and supportive work environment that prioritises exceptional customer service and employee development. We offer competitive pay, including a premium for night shifts, and foster a culture of empowerment where you can inspire your team to achieve their full potential. With flexible working options and a commitment to professional growth, this role provides a meaningful opportunity to make a real impact in the lives of both customers and Partners alike.
StudySmarter Expert Advice🤫
We think this is how you could land Team Manager in Trafford
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your people skills! As a Team Manager, you'll need to inspire and empower your team. Think of examples from your past experiences where you've successfully led a team or resolved conflicts. This will demonstrate your leadership abilities during the interview.
✨Tip Number 3
Don’t just focus on your qualifications; show your passion for customer service! Share stories about how you've gone above and beyond for customers in previous roles. This will highlight your commitment to creating exceptional service experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the team. Don’t miss out on this opportunity!
We think you need these skills to ace Team Manager in Trafford
Some tips for your application 🫡
Show Your Passion for People:When writing your application, let your love for leading and developing teams shine through. We want to see how you inspire others and create a supportive environment where everyone can thrive.
Tailor Your Experience:Make sure to highlight your experience in fast-paced, customer-focused environments. We’re looking for specific examples that demonstrate your ability to empower your team and deliver exceptional service.
Be Authentic:Don’t be afraid to show your personality! We value genuine relationships, so let your unique voice come through in your application. This helps us get to know the real you.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you on the path to joining our team!
How to prepare for a job interview at John Lewis plc
✨Know Your Customer Service Inside Out
Make sure you understand the importance of exceptional customer service. Be ready to share examples from your past experiences where you've gone above and beyond to ensure customer satisfaction. This will show that you truly value the customer journey.
✨Showcase Your Leadership Skills
As a Team Manager, you'll need to inspire and develop your team. Prepare to discuss your leadership style and how you've empowered your previous teams. Think of specific instances where you've helped someone reach their potential.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to team management and customer interactions. Practice responding to these scenarios, focusing on how you'd handle challenges while maintaining a supportive culture.
✨Discuss Flexible Working Options
Since the role supports flexible working, be prepared to talk about your preferences and how they can align with the company's needs. This shows you're proactive and willing to find solutions that benefit both you and the team.
