At a Glance
- Tasks: Deliver outstanding customer service and maintain shop standards.
- Company: Join the renowned John Lewis team known for exceptional in-store experiences.
- Benefits: Earn £13.00 per hour, with potential increases and night premium pay.
- Other info: Flexible part-time hours with opportunities for growth in a supportive environment.
- Why this job: Be part of a brand that values customer loyalty and offers training to excel.
- Qualifications: Basic IT skills and strong communication; customer service experience is a plus.
The predicted salary is between 27300 - 28600 £ per year.
About the role
As a Customer Assistant in one of our John Lewis shops, you’ll make sure our difference is felt through the delivery of outstanding customer service and highlight our first‑class in‑store experiences that our competitors just can’t compete with. Alongside the great service you provide to our customers, you’ll deliver exceptional shop standards through displays, stock availability and general cleanliness. Knowing your customers will enable you to provide the best service we’re known for and build their loyalty with our brand for a lifetime.
In addition to your contractual pay, any time worked between 22:00–06:00 will attract Night Premium at a rate of £3.75 per hour and will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.
Key Responsibilities- Deliver engaging and inspirational customer service at every stage of the customer journey.
- Use your product knowledge and sales training to drive sales and increase profits for the Partnership.
- Put the customer at the heart of everything you do, proactively acknowledge and take the time to understand what they are looking for / resolve any queries they may have.
- Work flexibly across the shop to support the wider team as required, including till support, stock replenishment, price ticketing and general shop‑keeping tasks.
- Identify areas of improvement and implement solutions.
- Help protect our profits by supporting with accurate stock counts.
- Basic IT literacy.
- Strong communication skills.
- Experience of working in a customer facing role is welcomed but not essential. We’ll train you in all you need to know so that you can perform at your best, everyday.
- Merchandising and product displays experience.
- Pay: £13.00 (£13.25 After 90 days)
- Contract type: Temporary
- Hours: Varied hours of part‑time work (30 hours) across seven days to include early starts, late finishes, evenings and weekends
- Location: Trafford (John Lewis & Partners), Peel Avenue, Manchester, Lancashire, M17 8JL
- Closing date: June 11 2026
Customer Assistant in Trafford employer: John Lewis plc
At John Lewis, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises outstanding customer service and employee development. As a Customer Assistant in our Trafford store, you'll enjoy flexible working hours, competitive pay with night premiums, and comprehensive training to enhance your skills, all while being part of a supportive team dedicated to creating memorable shopping experiences for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant in Trafford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on John Lewis. Understand their values and what makes their customer service stand out. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to resolve a customer's query or provide assistance. Role-playing these situations with a friend can help you feel more confident and prepared for those tricky questions during the interview.
✨Tip Number 3
Dress the part! When you go for your interview, make sure you look smart and presentable. First impressions matter, especially in a customer-facing role like this one. Show them you take pride in your appearance and are ready to represent the brand.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives you a better chance of standing out. Plus, it’s super easy to navigate, so why not give it a go?
We think you need these skills to ace Customer Assistant in Trafford
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any experience you have in customer service, even if it's just a little. We want to see how you can engage with customers and create that outstanding experience we pride ourselves on.
Be Yourself:Don’t be afraid to let your personality shine through in your application. We’re looking for genuine people who can connect with our customers, so show us who you are and what makes you unique!
Tailor Your Application:Take a moment to read through the job description and align your skills and experiences with what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at John Lewis plc
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service skills. Think about times you've gone above and beyond for a customer or resolved a tricky situation. Be ready to share these examples, as they’ll show your potential employer that you understand the importance of putting the customer at the heart of everything.
✨Familiarise Yourself with the Brand
Take some time to research John Lewis and its values. Understand what sets them apart from competitors and how they deliver outstanding customer service. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Prepare for Role-Play Scenarios
Interviews for customer-facing roles often include role-play scenarios. Practice responding to common customer queries or complaints. This will not only help you feel more comfortable during the interview but also showcase your ability to engage with customers effectively.
✨Show Your Flexibility
Since the role requires working varied hours, be prepared to discuss your availability. Highlight your willingness to work evenings, weekends, and even late shifts. This shows that you’re committed and ready to support the team whenever needed.
