At a Glance
- Tasks: Deliver quality Waitrose produce and support the shop team with daily tasks.
- Company: Join the friendly team at Waitrose, known for exceptional service.
- Benefits: Earn £14.31 per hour plus a night premium and enjoy flexible part-time hours.
- Other info: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be a vital part of our community, delivering great food and service to customers.
- Qualifications: Must be 18+, hold a valid driving licence, and have excellent customer service skills.
The predicted salary is between 29700 - 29700 £ per year.
About the Role
As one of our Customer Delivery Drivers, you’ll be bringing the unique blend of quality Waitrose produce and partner‑led service right to our customers’ doors. Actively playing out our ethos - passionate Partners serving food lovers. When you're not out on the road, you'll be back at the shop supporting the team with daily tasks like stock replenishment and housekeeping. Contributing to the efficient and productive running of the shop in a friendly and welcoming team. In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements. Due to its nature, you need to be 18-years or older to work in this role.
Key Responsibilities
- Checking your delivery routes for the day.
- Loading and preparing your van for deliveries, ensuring all orders are together and can be efficiently delivered directly to customers.
- Ensuring all of the appropriate vehicle safety checks are complete on your van, maintaining full road compliance, health and safety.
- Being an ambassador for the Waitrose brand while on the road with great customer service as your number one priority.
- Helping customers with their shopping and building a rapport with them based on trust and service.
- Supporting the wider shop team when required with general shopkeeping tasks.
Essential skills/experience
- Full valid B-Category UK manual driving licence with no more than 6-points.
- Great customer service skills.
- Time management skills.
- Able to cope with the physical requirements of the role (e.g. lifting of crates, moving cages).
- Comfortable working independently with the ability to be self‑motivated and adaptable.
- IT literate.
Desirable skills/experience
- Previous experience in a driving role and a knowledge of chilled vehicles would be welcomed.
Pay and Contract
- Pay: £14.31 Hourly.
- Contract Type: Permanent.
- Hours of Work: Part time opportunity, working 15 hours per week on the following rotation. Week 1: Wednesday and Saturday 13:30‑21:30. Week 2: Wednesday 13:30‑21:30 and Thursday 13:00‑20:00.
Location
Tonbridge (Waitrose & Partners), Sovereign Way, Tonbridge, Kent, TN9 1RG
Job Level
Partnership Level 10
Closing Date
June 6, 2026
Customer Delivery Driver, Supermarket Assistant in Tonbridge employer: John Lewis plc
At Waitrose, we pride ourselves on being an exceptional employer, offering a supportive and friendly work culture where our Partners are valued and encouraged to grow. As a Customer Delivery Driver in Tonbridge, you'll enjoy competitive pay, including a Night Premium for late shifts, and the opportunity to engage with customers while contributing to a team that prioritises quality service and community connection. With flexible part-time hours and a commitment to employee development, Waitrose is the perfect place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver, Supermarket Assistant in Tonbridge
✨Tip Number 1
Get to know the company! Research Waitrose and their values. When you show up for an interview, drop in some knowledge about their ethos and how you can contribute to their mission of serving food lovers. It’ll make you stand out as a passionate candidate.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering great service, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Be prepared for practical assessments! For a driving role like this, you might be asked to demonstrate your driving skills or complete a safety check. Brush up on your vehicle checks and be confident behind the wheel.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you’re serious about joining the team and makes it easier for us to keep track of your application. Plus, you’ll get updates straight from the source!
We think you need these skills to ace Customer Delivery Driver, Supermarket Assistant in Tonbridge
Some tips for your application 🫡
Show Your Passion for Customer Service:When you're writing your application, let us know how much you love helping customers. Share any experiences where you've gone the extra mile to make someone's day better. We want to see that you're all about great service!
Highlight Your Driving Skills:Make sure to mention your valid B-Category UK driving licence and any relevant driving experience. If you've handled chilled vehicles before, give us the details! We need to know you're ready to hit the road safely.
Be Yourself:We’re looking for genuine people who can connect with our customers. Don’t be afraid to let your personality shine through in your application. Tell us what makes you unique and why you’d be a great fit for our team!
Apply Through Our Website:To make things easy, head over to our website to submit your application. It’s straightforward, and we’ll get your details right away. Plus, it shows you’re keen to join the Waitrose family!
How to prepare for a job interview at John Lewis plc
✨Know Your Routes
Familiarise yourself with the delivery routes in your area. Being able to discuss local landmarks and shortcuts during the interview shows that you're proactive and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Whether it’s a time you went above and beyond for a customer or how you handled a difficult situation, these stories will highlight your suitability for the role.
✨Demonstrate Time Management
Think about how you manage your time effectively, especially when juggling deliveries and shop tasks. Be ready to share specific strategies you use to stay organised and efficient, as this is crucial for the role.
✨Be Ready for Practical Questions
Expect questions about vehicle safety checks and handling physical tasks. Brush up on your knowledge of health and safety regulations and be prepared to discuss how you would handle lifting and moving crates safely.
