At a Glance
- Tasks: Deliver quality Waitrose produce and support shop tasks when not on the road.
- Company: Join the renowned Waitrose team known for exceptional service.
- Benefits: Earn £14.31 per hour plus a night premium of £3.75.
- Other info: Enjoy varied hours with opportunities for growth in a supportive environment.
- Why this job: Be the face of Waitrose, delivering quality and building customer relationships.
- Qualifications: Must be 18+, hold a valid driving licence, and have great customer service skills.
As one of our Customer Delivery Drivers, you’ll bring the unique blend of quality Waitrose produce and partner‑led service right to our customers’ doors, while also supporting the shop with daily tasks such as stock replenishment and housekeeping when you’re not on the road.
In addition to your contractual pay, any time worked between 22:00 and 06:00 will attract a night premium of £3.75 per hour, and this also applies to existing partners enrolled on enhanced hours premium arrangements.
You must be 18‑years or older to work in this role.
Key Responsibilities
- Check your delivery routes for the day.
- Load and prepare your van for deliveries, ensuring all orders are together and can be efficiently delivered directly to customers.
- Conduct all required vehicle safety checks, maintaining full road compliance, health and safety standards.
- Act as an ambassador for the Waitrose brand while on the road, keeping customer service as your number one priority.
- Help customers with their shopping and build rapport based on trust and service.
- Support the wider shop team when required with general shop‑keeping tasks.
Essential skills/experience
- Full valid B‑Category UK manual driving licence with no more than 6 points.
- Great customer service skills.
- Time‑management skills.
- Ability to cope with the physical requirements of the role (e. g., lifting crates, moving cages).
- Comfortable working independently with motivation and adaptability.
- IT literate.
Desirable skills/experience
- Previous experience in a driving role and a knowledge of chilled vehicles would be welcomed.
- Location
- Thame (Waitrose & Partners), Greyhound Lane, Thame, Oxfordshire, OX9 3ZD
- Pay and Contract
Pay: £14.31 hourly Contract type: Permanent Hours of work: Varied full‑time hours (37.5hrs) across seven days, including early starts, late finishes, evenings and weekends.
Pre‑employment vetting
Some of our roles are subject to pre‑employment vetting, which may include DBS checks for successful candidates.
If required, you’ll be informed and provided with information about vetting during the recruitment process; we encourage you to complete any vetting documents quickly to avoid delays.
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Customer Delivery Driver, Supermarket Assistant in Thame employer: John Lewis plc
John Lewis plc is an excellent employer, offering a supportive work culture at The Odney Hotel in the picturesque setting of Cookham, Berkshire. Employees benefit from competitive pay, flexible part-time hours, and opportunities for growth within a renowned company known for its commitment to customer service excellence. Join us to be part of a team that values your contributions and fosters a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver, Supermarket Assistant in Thame
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at John Lewis plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like John Lewis plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Delivery Driver, Supermarket Assistant in Thame
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to John Lewis plc:Your cover letter is your chance to shine! Tell us why you want to work at John Lewis plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at John Lewis plc!
How to prepare for a job interview at John Lewis plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
