At a Glance
- Tasks: Provide top-notch technical support for electrical products and resolve customer queries.
- Company: Join John Lewis, a brand known for exceptional customer service.
- Benefits: Competitive pay, flexible hours, and a supportive team environment.
- Other info: Work in a dynamic retail environment with opportunities for growth.
- Why this job: Be the hero for customers by solving their tech issues and enhancing their shopping experience.
- Qualifications: Strong communication skills and technical support experience are essential.
About the Role
As a Technical Support Partner, you’ll be the first point of contact in delivering technical expertise to customers on electrical products sold in John Lewis and help resolve their technical related queries with the distinctive service we're known for. You’ll diagnose and troubleshoot product related issues and, if required, liaise with repairers and suppliers to resolve product issues quickly for our customers.
Key Responsibilities
- Offering exceptional customer service by showing empathy with customers' product related issues.
- Keeping the customer up to date with product repairs.
- Adhering to the business systems and processes to minimise loss and protect profitability.
- Troubleshooting technical issues as a first point of resolution where possible.
- Supporting the wider shop team with general shop-keeping tasks and customer service.
Essential Skills / Experience
- Good communication skills to engage with 3rd‑party suppliers and internal stakeholders.
- High level of product knowledge and expertise.
- Technical support experience.
Desirable Skills / Experience
- Experience in a customer‑facing retail environment.
- Ability to troubleshoot product related issues.
Pay & Contractual Details
- Pay: £31,300.00 – £37,000.00 per annum.
- Contract Type: Temporary.
- Hours: 22 hours per week (working every Saturday and Sunday with alternate Tuesdays and Wednesdays, full shop trading hours – Saturday 9:55‑20:10, Sunday 11:55‑18:10, Weekdays 9:55‑20:10).
- Night Premium of £4.25 per hour for work between 22:00 and 06:00.
Work Location
Brent Cross (John Lewis & Partners), Brent Cross Shopping Centre, London, NW4 3FL.
Closing Date
June 22, 2026
Technical Support Partner employer: John Lewis plc
At John Lewis & Partners, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and customer service excellence. As a Technical Support Partner in the vibrant Brent Cross Shopping Centre, you'll enjoy competitive pay, flexible working hours, and opportunities for personal growth within a renowned retail environment. Join us to be part of a company that not only prioritises employee development but also fosters a sense of community and commitment to outstanding service.
