At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer service at Waitrose.
- Company: Join the renowned Waitrose brand known for its quality and customer focus.
- Benefits: Enjoy a permanent full-time role with competitive pay and supportive work culture.
- Other info: Flexible twilight hours with opportunities for career growth and development.
- Why this job: Make a real impact by shaping a positive shopping experience for customers.
- Qualifications: Proven leadership experience in a fast-paced retail environment is essential.
The predicted salary is between 30000 - 35000 £ per year.
About the Role
As a Team Manager in one of our Waitrose shops you will influence and motivate your team, and be a positive role‑model for delivering outstanding Partner‑led customer service that is distinctively Waitrose. Your strong leadership and team working skills will make all the difference to your team and ultimately the impression our customers have about the Waitrose brand. This is a permanent full‑time twilight opportunity with hours between 14:00 – 00:00, five days a week, including every other Saturday and one in four Sundays.
Key Responsibilities
- Oversee the day‑to‑day operation of the shop in a fast‑paced environment.
- Use commercial skills to maximise sales and profit while minimising wastage.
- Ensure consistently high levels of availability and merchandising, and deliver an efficient, legal, and secure store operation.
- Improve and maintain customer satisfaction.
- Use your people skills to manage your team, from leading and inspiring to people‑related tasks such as organising holidays and managing absences.
- Create a supportive culture of care, belonging, pace and productivity.
- Engage and lead partners in delivering and embedding change consistently and effectively within your shop.
Essential Skills / Experience
- Experience of leading a team with a proven track record in a fast‑paced, customer‑focused environment.
- Ability to build high‑performing teams, recognise talent, and hold regular, honest performance conversations.
- Passion for retail, understanding of competitors and the economic factors impacting the partnership.
- Ability to assess workload realistically and adapt plans to ensure deadlines are hit and stakeholder relationships are maintained.
- Ability to communicate with clarity and influence stakeholders at all levels.
Desirable Skills / Experience
- Experience with disciplinary and grievance processes.
- Hiring manager/recruitment experience.
- Food hygiene level 3.
- Personal licence holder.
- Experience in regulatory compliance management.
Team Manager Twilight employer: John Lewis plc
At Waitrose, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that empowers our Team Managers to lead with confidence. With opportunities for personal and professional growth, competitive benefits, and a commitment to outstanding customer service, you will play a vital role in shaping the Waitrose experience while enjoying a fulfilling career in a dynamic retail environment. Join us in creating a workplace where every partner feels valued and inspired to excel.
