At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and drive sales.
- Company: Join Waitrose, the UK's largest employee-owned business, committed to retail excellence.
- Benefits: Enjoy night shift premium pay, flexible working, and a supportive work culture.
- Other info: Permanent role with a competitive salary and opportunities for personal growth.
- Why this job: Be a key player in creating extraordinary shopping experiences while fostering teamwork and inclusivity.
- Qualifications: Leadership experience in retail, strong communication skills, and a passion for customer service.
The predicted salary is between 24500 - 33500 £ per year.
ABOUT THE ROLE
As a Team Manager in one of our Waitrose shops, you\'ll influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctly Waitrose, passionate Partners serving food lovers.
Your strong leadership and teamwork skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. You\'ll keep them returning by earning their trust and loyalty, while helping to maximize sales and profit.
Please note: This role receives night shift premium pay, which is 33% of the base salary, approximately an additional £10,065 per year.
Key Responsibilities
- Oversee the day-to-day operation of the shop in a fast-paced environment.
- Use your commercial skills to maximize sales and profit while minimizing wastage.
- Ensure high levels of availability, merchandising, and a legal, secure store operation.
- Improve and maintain customer satisfaction.
- Manage your team, including leading, inspiring, organizing holidays, and managing absences.
- Create a supportive culture of care, belonging, pace, and productivity.
- Lead and embed change within your shop effectively.
Essential Skills and Experience
- Leadership experience in a fast-paced, customer-focused environment.
- People management skills.
- Passion for retail and understanding of the industry.
- Resilience to support your team through change.
- Stakeholder influence skills.
- Advanced communication skills.
Desirable Skills and Experience
- Experience with disciplinary and grievance processes.
- Regulatory compliance management.
- Personal Licence Holder.
- Food Hygiene Level 3.
For more information, please copy and paste this link into a browser: [Link to role details]
Additional Details
- Closing Date: August 26, 2025
- Pay: £30,500 - £42,500 annually
- Contract Type: Permanent
- Hours: 37.5 hours/week, overnight, on a rota basis
- Job Level: Partnership Level 8
- Location: Lincoln, Searby Road, Lincolnshire, LN2 4DS
ABOUT THE PARTNERSHIP
We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We’re driven by our purpose to build a happier world, focusing on retail excellence, innovation, and customer service.
As Partners, we share ownership and responsibility, contributing to our success and fostering an environment of kindness, respect, and inclusivity. We encourage everyone to thrive and grow both individually and collectively.
Note: Some roles require pre-employment vetting, including DBS checks, which will be communicated during recruitment. We support flexible working arrangements to promote work-life balance.
At Waitrose, we love food and aim to create extraordinary shopping experiences by sharing our passion with our customers.
#J-18808-LjbffrTeam Manager Nights in Lincoln employer: John Lewis plc
Waitrose is an exceptional employer, offering a unique opportunity to be part of the UK's largest employee-owned business, where every Partner shares in the success and responsibility of our operations. With a strong focus on leadership development, inclusivity, and a supportive work culture, we empower our Team Managers to inspire their teams while enjoying competitive benefits such as night shift premium pay and flexible working arrangements. Join us in Lincoln to help create extraordinary shopping experiences for our customers while fostering your own professional growth in a vibrant retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Team Manager Nights in Lincoln
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like John Lewis plc, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like John Lewis plc!
We think you need these skills to ace Team Manager Nights in Lincoln
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at John Lewis plc, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at John Lewis plc and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show John Lewis plc that you’re ready to jump in and contribute right away!
How to prepare for a job interview at John Lewis plc
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
