At a Glance
- Tasks: Deliver quality Waitrose produce and support the shop team with daily tasks.
- Company: Join the friendly team at Waitrose, known for exceptional service.
- Benefits: Earn £14.31 per hour plus a Night Premium of £3.75 for late shifts.
- Other info: Flexible hours available, perfect for students looking for part-time work.
- Why this job: Be a vital part of our community, delivering great food and service.
- Qualifications: Must be 18+, hold a valid driving licence, and have customer service skills.
About the Role
As one of our Customer Delivery Drivers, you’ll be bringing the unique blend of quality Waitrose produce and Partner‑led service right to our customers’ doors. Actively playing out our ethos – passionate Partners serving food lovers. When you’re not out on the road, you’ll be back at the shop supporting the team with daily tasks like stock replenishment and housekeeping, contributing to the efficient and productive running of the shop in a friendly and welcoming team. In addition to your contractual pay, any time worked between 22:00 and 06:00 will attract Night Premium at a rate of £3.75 per hour, which also applies to existing Partners enrolled onto Enhanced Hours Premium arrangements. Due to its nature, you must be 18‑years or older to work in this role.
Key Responsibilities
- Check your delivery routes for the day.
- Load and prepare your van for deliveries, ensuring all orders are together and can be efficiently delivered directly to customers.
- Ensure all appropriate vehicle safety checks are complete on your van, maintaining full road compliance, health and safety.
- Act as an ambassador for the Waitrose brand while on the road, providing great customer service as your number one priority.
- Help customers with their shopping and build a rapport with them based on trust and service.
- Support the wider shop team when required with general shop‑keeping tasks.
Essential Skills & Experience
- Full valid B‑Category UK manual driving licence with no more than 6 points.
- Great customer service skills.
- Time‑management skills.
- Ability to cope with the physical requirements of the role (e.g. lifting crates, moving cages).
- Comfortable working independently with the ability to be self‑motivated and adaptable.
- IT literate.
Desirable Skills & Experience
- Previous experience in a driving role and knowledge of chilled vehicles.
Details
- Closing Date: July 4, 2026
- Pay: £14.31 hourly
- Contract Type: Temporary
- Hours of Work: Varied hours of full and part‑time work across seven days, including early starts, late finishes and weekends between 06:15–22:15
- Job Level: Partnership Level 10
- Location: Swindon (Waitrose & Partners), Middle Wichel, Swindon, Wiltshire, SN17BX
Customer Delivery Driver, Supermarket Assistant in Swindon employer: John Lewis plc
At Waitrose, we pride ourselves on being an exceptional employer, offering a supportive and friendly work culture that values our Partners. As a Customer Delivery Driver in Swindon, you'll enjoy competitive pay, including a Night Premium, and the opportunity to engage with customers while contributing to a team dedicated to quality service. We are committed to your growth, providing training and development opportunities that empower you to thrive in your role and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver, Supermarket Assistant in Swindon
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like John Lewis plc.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like John Lewis plc. The earlier you apply, the better your chances, so keep your finger on the pulse!
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to John Lewis plc.
How to prepare for a job interview at John Lewis plc
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in John Lewis plc's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services John Lewis plc offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
